Readvertisement - Roster - IT Operations Associate - Level 6 - Multiple Locations (Pakistan)

World Food Programme; Muzaffarabad; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

World Food Programme in Pakistan seeks an IT Operations Associate to coordinate IT maintenance and support activities, ensuring reliable delivery of IT services for staff across multiple duty stations and aligning with emergency response procedures. Education: secondary schooling plus a post-secondary certificate or Bachelor’s degree in Computer Science, IT, or related field.

Experience: about six years in IT operations, preferably with UN or international organizations; languages: English and

Qualifications

• Completion of secondary school education; post-secondary certificate or Bachelor’s in IT/CS.
• ITIL and vendor certifications are desirable.

Responsibilities

• Coordinate IT maintenance and support activities for reliable service.
• Provide end-user training and documentation on IT services.
• Lead IT staff to achieve team objectives in compliance with policies.
• Assist in new application implementations and hardware deployments.

Skills

IT support

System monitoring

Training end users

Team coordination

Education

Bachelor’s degree in Computer Sciences, Computer Engineering, Information Technology or related field

Post-secondary certificate

Tools

ITIL

Microsoft certifications

Cisco certifications

Job description

DEADLINE FOR APPLICATIONS

1 October 2026-23:59-GMT+05:00 Pakistan Standard Time (Karachi)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.organd follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

About the Job

Job Title: IT Operations Associate

Grade: Level 6and equivalent

Duty Station: Multiple Locations within Pakistan

Date of Publication: 7 September 2026

Deadline of Application:21 September 2026

This Vacancy Announcement is for Pakistan Nationals Only.

Applicants who have previously submitted their applications are not required to apply again.

Note: This vacancy announcement will also be used to build a roster of prequalified applicants for future opportunities within same job profile at the current or lower level in Pakistan.

Qualified women are strongly encouraged to apply.

JOB PURPOSE

To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

EDUCATION & EXPERIENCE

Education:

Completion of secondary school education. A post-secondary certificate or Bachelor’s degree in Computer Sciences, Computer Engineering, Information Technology or related functional area. IT certifications like Microsoft, Cisco and ITIL are also desirable.

Experience:

6 years of progressively responsible work in the relative business stream with experience in administration work with the UN or other international organizations. Has experience analysing service management results and development service enhancement recommendations.

Has participated in business process re-engineering efforts and identified service management improvements. Has experience participating in country office procurement/budgeting process.

Language:

Fluency in both oral and written communication in English and Urdu.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [e-mail]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any type of harassment.. etc

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary ...