Product Manager Cash and Alternate Channels

Raqami Islamic Digital Bank Ltd.; Karachi Division; On-site; PKR 4,000,000 - 8,000,000; Full time

Job summary

Raqami Islamic Digital Bank Ltd. seeks an experienced Product Manager to lead Cash & Alternate Channels, driving strategy, product lifecycles, and cash digitization across digital channels and ATM networks.

You will oversee partnerships, customer journeys, and performance metrics while ensuring SBP and Shariah compliance and delivering insightful dashboards for portfolio reviews.

Qualifications

• 6+ years of banking experience with Digital Banking, Payments & Transaction Banking, ATM & Alternate Channels
• Experience in branchless banking and cash digitization initiatives
• Islamic Banking and digital banking environments is a plus

Responsibilities

• Develop and execute the strategy for Cash & Alternate Channels aligned with Retail Banking objectives
• Manage the end-to-end lifecycle of alternate banking channel products and services
• Drive customer adoption of alternate transaction channels and cash digitization initiatives
• Develop strategies to reduce cash dependency and migrate customers to digital channels
• Manage ATM, shared ATM, cash withdrawal, cash deposit, and self-service propositions
• Explore and establish alternate channel partnerships to expand banking access
• Define product features, customer propositions, service standards, and channel capabilities
• Monitor transaction volumes, adoption, utilization trends, and channel profitability
• Identify opportunities to expand self-service banking capabilities and customer convenience
• Collaborate with Product Managers across cards, payments, deposits, and digital banking portfolios
• Develop business cases and commercial proposals for new channel initiatives and enhancements
• Conduct market research and competitor benchmarking for channel innovation
• Collaborate with Technology and Operations to deliver channel solutions and improvements
• Monitor service quality, uptime, and customer experience across channels
• Partner with Customer Experience teams to improve journeys and touchpoints
• Lead User Acceptance Testing, implementation planning, and launches for channel initiatives
• Ensure compliance with SBP regulations and Shariah principles
• Prepare portfolio reviews, forecasts, dashboards, and management presentations
• Drive continuous improvement across cash management and alternate channels
• Develop and mentor product team members

Skills

Alternate Channel Mgmt

ATM & Self-Service Banking

Cash Digitization Strategy

Payments & Transactions

Product Strategy & Mgmt

Digital Banking Solutions

Channel Performance Mgmt

Customer Journey Design

Business Case Development

Financial & Commercial Analysis

Partnership Management

Regulatory & Compliance

Leadership & Stakeholder Mgmt

Education

Bachelor's degree in Business Administration, Finance, Banking, Economics, IS/CS/Engineering

MBA or equivalent postgraduate qualification

Job description

Product Manager – Cash & Alternate Channels

Department: Retail Banking

Job Overview

We are seeking an experienced product professional to lead the Bank’s Cash & Alternate Channels portfolio. The role is responsible for driving the strategy, development, growth, and performance of alternate banking channels while accelerating cash digitization and customer adoption of digital transaction channels. The successful candidate will oversee ATM and shared ATM networks, self-service banking capabilities, cash-in/cash-out partnerships, QR-enabled cash alternatives, and future channel innovations that support the Bank’s digital-first strategy.

Key Responsibilities

• Develop and execute the strategy for Cash & Alternate Channels aligned with Retail Banking objectives.
• Manage the end-to-end lifecycle of alternate banking channel products and services.
• Drive customer adoption of alternate transaction channels and cash digitization initiatives.
• Develop strategies to reduce cash dependency and encourage migration to digital transaction channels.
• Manage ATM, shared ATM, cash withdrawal, cash deposit, and self-service banking propositions.
• Explore and establish alternate channel partnerships to expand banking access and customer convenience.
• Define product features, customer propositions, service standards, and channel capabilities.
• Monitor transaction volumes, customer adoption, utilization trends, and channel profitability.
• Identify opportunities to expand self-service banking capabilities and customer convenience solutions.
• Collaborate with Product Managers across cards, payments, deposits, and digital banking portfolios to enhance customer journeys.
• Develop business cases and commercial proposals for new channel initiatives and enhancements.
• Conduct market research and competitor benchmarking to identify channel innovation opportunities.
• Collaborate with Technology and Operations teams to deliver alternate channel solutions and process improvements.
• Monitor service quality, uptime, and customer experience across alternate channels.
• Partner with Customer Experience teams to identify pain points and continuously improve customer journeys and service touchpoints.
• Lead User Acceptance Testing (UAT), implementation planning, and launch activities for channel initiatives.
• Ensure compliance with SBP regulations, payment ecosystem requirements, internal policies, and Shariah principles.
• Prepare portfolio reviews, forecasts, dashboards, and management presentations.
• Drive innovation and continuous improvement across cash management and alternate banking channels.
• Develop and mentor product team members supporting the portfolio.

Experience Required

• Minimum 6+ years of banking experience with significant exposure to Digital Banking, Payments & Transaction Banking, ATM & Alternate Channels, Cash Management, Product Management, Retail Banking, and Channel Development.
• Experience in branchless banking, digital banking, cash digitization initiatives, or alternative distribution channels will be highly preferred.
• Experience in Islamic Banking and digital banking environments will be an added advantage.

Educational Background Required

• Bachelor’s degree in Business Administration, Finance, Banking, Economics, Information Systems, Computer Science, Engineering, or a related discipline.
• MBA or equivalent postgraduate qualification preferred.

Skills & Competencies

• Alternate Channel Management
• ATM & Self-Service Banking
• Cash Digitization Strategy
• Payments & Transaction Products
• Product Strategy & Management
• Digital Banking Solutions
• Channel Performance Management
• Customer Journey Design
• Business Case Development
• Financial & Commercial Analysis
• Partnership Management
• Regulatory & Compliance Awareness
• Leadership & Stakeholder Management

Raqami Bank is an equal opportunity employer. We welcome applications from all qualified individuals, including Persons with Disabilities (PWDs), and are committed to fostering an inclusive workplace where everyone has the opportunity to succeed.

Last date to apply: November 6, 2026