Product Delivery & PMO Consultant - Onsite Karachi

TechSurge Inc; Karachi Division; On-site; PKR 3,000,000 - 6,000,000; Full time

Job summary

TechSurge Inc. seeks a results-driven PMO/Product Delivery professional to support CVP initiatives from requirements to UAT and production release.

You will translate business needs into BRDs, user stories, and acceptance criteria, work with Technology to align solutions, and manage end-to-end testing and launch readiness across multiple stakeholders. Applicants should have 4–8 years in banking/fintech, strong Agile/SDLC experience, and a proven ability to drive delivery with attention to

Qualifications

• 4 to 8 years of banking/financial services/fintech experience.
• Experience in banking product development, digital banking, deposits/current accounts, SME banking, payments or customer journeys.
• Experience managing product or technology initiatives from requirements through UAT to production.

Responsibilities

• Translate business and proposition requirements into clear business requirements, user stories, functional requirements and acceptance criteria.
• Collaborate with Technology and product teams to understand proposed solutions, dependencies and timelines.
• Participate in product discovery and solution discussions to translate requirements into technical deliverables.
• Review functional designs and customer journeys to identify gaps before development.
• Maintain traceability from business requirements to tech solution and UAT to production launch.
• Own and coordinate UAT for CVP initiatives and test scenario development.
• Execute or coordinate UAT with business teams and document results; maintain defect logs and prioritization with Tech/vendors.
• Ensure end-to-end journeys are validated before sign-off; keep launch readiness checklists and RAID logs updated.
• Coordinate with stakeholders and external vendors for third-party dependencies; monitor risks, issues, decisions across projects.

Skills

BRDs

User stories

Acceptance criteria

UAT planning

Agile / Scrum

Release coordination

RAID management

Jira

Azure DevOps

Excel

PowerPoint

APIs & integrations

Technical product understanding

Education

Bachelor Degree Completed in the Relevant Domain

Tools

Jira

Azure DevOps

Job description

Job Description:

2. UAT & Product Testing

3. PMO & Execution Governance

4. Stakeholder Coordination

5. Product Launch & Post-Launch Support

Candidate Profile

• Key Responsibilities 1. Product & Technical Delivery


• Support the Head CVP in translating business and proposition requirements into clear business requirements, user stories, functional requirements and acceptance criteria.


• Work closely with Technology and relevant product teams to understand proposed solutions,


• dependencies, system constraints and delivery timelines.


• Participate in product discovery and solution discussions to ensure business requirements are correctly translated into technical deliverables.


• Review functional designs and customer journeys to identify requirement gaps before development.


• Maintain clear traceability from business requirement technology solution UAT production launch.


• Support delivery of deposit products, CVP features, engagement journeys, cross-sell initiatives and other customer-facing capabilities.


• Own and coordinate User Acceptance Testing (UAT) for CVP-led initiatives.


• Develop test scenarios and detailed test cases covering functional requirements, customer journeys, exception scenarios and business rules.


• Execute or coordinate UAT with relevant business teams and document results.


• Maintain defect logs and work with Technology/vendors to ensure defects are prioritized, resolved and retested.


• Validate end-to-end journeys across relevant channels and systems before business sign-off.


• Ensure UAT evidence, approvals and sign-offs are properly maintained before go-live.


• Maintain the consolidated delivery plan and tracker for CVP initiatives.


• Track key milestones, dependencies, actions, risks, issues and decisions across individual projects.


• Conduct structured follow-ups with Technology, Operations, Compliance, Legal, Risk, Marketing, Analytics and other stakeholders.


• Drive closure of outstanding actions rather than simply reporting status.


• Highlight delivery risks, bottlenecks and dependencies early and elevate appropriately to the Head CVP.


• Prepare concise weekly status updates and steering-level materials showing progress, blockers, decisions required, owners and next steps.


• Maintain RAID and action logs with disciplined ownership and closure dates.


• Act as a day-to-day coordination point between the CVP team and relevant delivery stakeholders.


• Organize working sessions to resolve requirements, technical dependencies and delivery issues.


• Follow up proactively with stakeholders and ensure agreed actions are completed within committed timelines.


• Coordinate with external vendors and partners where initiatives have third-party dependencies.


• Ensure clear documentation of decisions and changes to scope or requirements.


• Maintain launch-readiness checklists covering Product, Technology, Operations, Compliance, Customer Service, Marketing and other relevant functions.


• Coordinate business readiness and ensure critical dependencies are closed before launch.


• Support production validation and post-production testing after implementation.


• Track post-launch issues and coordinate resolution with relevant stakeholders.


• Support the Head CVP in monitoring initial customer adoption, journey performance and operational issues after launch.

Experience

• 4 to 8 years of relevant experience in banking, financial services, payments or fintech.


• Strong preference for candidates with experience in banking product development, digital banking, deposits/current accounts, SME banking, payments or customer journeys.


• Demonstrable experience managing product or technology initiatives from requirements through UAT and production implementation.


• Experience working directly with Technology, Operations and control functions in a regulated financial institution.


• Prior experience in a Product Owner, Business Analyst, Product Delivery, Digital Product or Technology PMO role would be highly relevant.

Technical / Functional Skills

• Business Requirements Documents (BRDs) and functional requirements


• User stories and acceptance criteria


• Process and customer-journey mapping


• UAT planning and execution


• Test cases, defect management and regression testing


• Agile / Scrum delivery


• Release and production-readiness coordination


• RAID and dependency management


• Jira / Azure DevOps or similar delivery tools


• Excel and PowerPoint for management reporting


• Understanding of APIs, system integrations, digital banking journeys and backend dependencies sufficient to engage effectively with Technology teams

The candidate does not need to be a developer, but must be technically strong enough to challenge requirements, understand solution discussions, identify gaps and communicate effectively between Business and Technology.

Key Competencies

• Strong execution mindset: Follows initiatives through to actual closure.


• High ownership: Comfortable independently driving stakeholders and deliverables.


• Structured PMO discipline: Excellent at maintaining timelines, actions, dependencies and governance.


• Technical product understanding: Can bridge conversations between business requirements and technology implementation.


• Attention to detail: Particularly strong around requirements, testing and production readiness.


• Stakeholder management: Confident working across Product, Technology, Operations, Risk, Compliance and external partners.


• Problem solving: Able to identify blockers and drive practical resolution.


• Communication: Clear and concise written and verbal communication, including senior-management updates.


• Comfort with ambiguity: Can operate effectively in a fast-moving environment with several parallel initiatives.

Requirements:

• Required Experience is 4 to 8 years


• Industry: Banking / Financial Services / Fintech


• Must have Bachelor Degree Completed in the Relevant Domain


• Relevant Agile, Scrum, Business Analysis or Project Management certification would be an advantage, but practical banking delivery experience is more important.