Principal Consultant – Service Now Project Manager

genpact; Hyderabad City Taluka; On-site; PKR 4,709,000 - 6,280,000; Full time

Job summary

A global consultancy firm is seeking a Principal Consultant - ServiceNow in Hyderabad to manage product-based solution projects and enhance customer satisfaction. Responsibilities include overseeing project management, client management, and communicating customer requirements effectively. Candidates must possess strong leadership and project management skills, be client-facing, and be fluent in English. An opportunity to travel to Europe and America is also available.

Qualifications

• Ability to understand a client's business strategy and design solutions.
• Experience in leading requirements gathering workshops.
• Experience with business analysis and writing functional design documents.
• Strong leadership skills for project teams.
• Ability to travel to customer sites in Europe & America.

Responsibilities

• Manage product-based solution projects.
• Track, monitor, and report on project progress.
• Analyze and communicate customer requirements.
• Write concept and functional design documents.
• Ensure customer satisfaction and maintain key customer relationships.

Skills

Project Management skills

Client Management skills

Crisis management skills

Good customer facing skills

Fluent in spoken and written English

Tools

MS technology stack

Business Process Management software

Job description

Inviting applications for the role of Principal Consultant - ServiceNow

Genpact has a vacancy for a Project Manager & Business Analyst in its expanding Orchestration Group to support global customers.

The group is expanding to cater to the growing number of varied and exciting projects and customers.

This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact.

Responsibilities

• Project Management of product-based solutions
• Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines.
• Analysing, capturing, and communicating customer requirements
• Writeconcept and functional design documents.
• Provide consultancy to customers on Genpact Digital products.
• Take responsibility for customer satisfaction and building a long-term relationship with key customers.

Minimum Qualifications

• Ability to quickly understand a client's business strategy, processes, needs and to design solutions to support it.
• Experience in leading requirements gathering workshops and business analysis.
• Experience in writing functional design documents.
• Project Management skills (Risk, scope, budget, Timelines management, etc.).
• Project Team leadership
• Client Management skills
• Relevant experience in the MS technology stack
• Relevant work experience in managing complicated software projects.
• Good customer facing skills including running workshops and presentation skills.
• Must be able to work as part of a team with minimal day-to-day supervision.
• Good crisis management skills.
• Fluent in spoken and written English
• Be smart and presentable.
• Ability to travel to customer sites in Europe & America
• Ability to align working hours when needed to customers abroad.

Preferred qualifications

• Experience in Business Process Management software