Order Management Specialist, Returns

Gomotive; Islamabad; Hybrid; PKR 1,339,000 - 2,009,000; Full time

Job summary

Motive, based in Islamabad, is seeking an Order Management Specialist, Returns, to support the returns process across teams. Hybrid role focusing on accuracy, timely resolution, and data integrity in the order management workflow.

You will review accounts, orders, and invoices for eligibility, coordinate with internal teams, and help drive process improvements to boost efficiency and customer satisfaction.

Qualifications

• 0-1 year of experience in order management, returns operations, billing, or related function.
• Bachelor’s degree in Accounting, Finance, Business, or related field is mandatory.
• Experience handling high-volume transaction workflows with strong attention to detail.
• Familiarity with CRM, ERP, billing, or order management systems.
• Strong analytical and problem-solving skills with ability to investigate discrepancies.
• Proficiency in Microsoft Excel or Google Sheets for records and analysis.
• Clear written and verbal communication skills in English.
• Ability to prioritize requests, meet deadlines, and collaborate cross-functionally.

Responsibilities

• Manage return requests from initiation through resolution with accurate documentation.
• Review customer accounts, orders, invoices to validate return eligibility and actions.
• Coordinate with internal teams to resolve return-related issues, credits, replacements, and updates.
• Maintain accurate records in business systems and ensure policy-compliant transactions.
• Monitor return activity and metrics to identify trends and risks.
• Investigate recurring issues and suggest process improvements for efficiency and satisfaction.
• Prepare reporting and analysis to support operational reviews and decisions.

Skills

Order management

Returns operations

Billing

CRM systems

ERP systems

Excel/Sheets

Education

Bachelor's degree in Accounting, Finance, or Business

Tools

CRM systems

ERP systems

Billing systems

Order management systems

Job description

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the role

As an Order Management Specialist, Returns, you will support the returns process by ensuring requests are accurately reviewed, processed, and resolved in a timely manner. You will help maintain operational accuracy, identify process improvements, and resolve complex issues across Order Management, Finance, Sales, Support, and other teams. This is a hybrid role based in Islamabad only.

What you’ll do

• Manage return requests from initiation through resolution, ensuring accurate documentation and timely completion.


• Review customer accounts, orders, invoices, and related records to validate return eligibility and required actions.


• Coordinate with internal teams to resolve return-related issues, exceptions, credits, replacements, and account updates.


• Maintain accurate records in relevant business systems and ensure transactions follow established policies and controls.


• Monitor return activity and operational metrics to identify trends, risks, and opportunities for improvement.


• Investigate root causes of recurring issues and recommend process improvements that increase efficiency and customer satisfaction.


• Prepare reporting and analysis to support operational reviews and informed decision-making.

What we’re looking for

• 0 - 1 year of experience in order management, returns operations, billing, collections, or a related business operations function.


• Bachelor’s degree in Accounting, Finance, Business, or a related field is mandatory.


• Experience managing transaction-based workflows in a high-volume environment with strong attention to detail.


• Familiarity with CRM, ERP, billing, or order management systems.


• Strong analytical and problem-solving skills, with the ability to investigate discrepancies and recommend appropriate resolutions.


• Proficiency in Microsoft Excel or Google Sheets for maintaining records and analyzing operational data.


• Clear written and verbal communication skills in English.


• Ability to prioritize competing requests, manage deadlines, and work effectively with cross-functional teams.

Creating a diverse and inclusive workplace is one of Motive’s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here . The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive’s policy to require that employees be authorized to receive access to Motive products and technology.

Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (\"Employer\") discloses candidates may be required to execute a non‑compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.

Non‑compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.

All job postings are for existing vacancies. Please note; some interviews or new‑hire training sessions may be held in person at one of our global offices.