Operations & Process Improvement Lead (Power BI & CRM)

thecommerc; Lahore; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

A leading financial institution is seeking an Operations and Process Improvement Specialist to manage operational activities and enhance performance. This role involves overseeing CRM dashboards, business continuity initiatives, and staff training. The ideal candidate will hold a Bachelor's degree in IT or Business and possess 5-8 years of experience in the banking sector. Strong analytical, presentation, and interpersonal skills are crucial for success in this environment. Competitive compensation and a focus on employee well-being are offered.

Benefits

Competitive Compensation

Work-Life Balance

Opportunities for Global Partnerships

Qualifications

• 5 - 8 years’ relevant experience in the banking sectors.
• Strong communication skills in English & Arabic.
• Ability to work under pressure.

Responsibilities

• Manage CRM dashboards and ensure accurate reporting.
• Oversee Business Continuity initiatives.
• Compile and monitor weekly performance KPIs.

Skills

Analytical skills

Presentation skills

Interpersonal skills

Organizational skills

Team player

Education

Bachelor’s Degree in IT or Business

Tools

Microsoft Office Suite

Power BI

Job description

A leading financial institution is seeking an Operations and Process Improvement Specialist to manage operational activities and enhance performance. This role involves overseeing CRM dashboards, business continuity initiatives, and staff training. The ideal candidate will hold a Bachelor's degree in IT or Business and possess 5-8 years of experience in the banking sector. Strong analytical, presentation, and interpersonal skills are crucial for success in this environment. Competitive compensation and a focus on employee well-being are offered.