Operations Manager

Translation Empire; Pakistan; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

A leading translation company in Pakistan is seeking a department manager to oversee a team of 50 to 60 staff. The role involves establishing customer service standards, managing departmental operations, and developing a performance-driven team. Candidates should have a graduate degree and 5-8 years of relevant experience. Ideal skills include leadership and project management, with a focus on improving business operations.

Qualifications

• Graduate degree required, preferably in Business Administration.
• 5 to 8 years of relevant experience managing teams and operations.

Responsibilities

• Manage a department of 50 to 60 people.
• Establish customer service standards and monitor them.
• Conduct meetings for progress and development.
• Develop a performance-driven team to achieve targets.
• Create a professional work environment.

Skills

Leadership skills

Team management

Project management

Situation handling

Go-getter attitude

Calm and proactive

Time-driven

Soft-spoken

Dedicated to tasks

Quick learner

Team player

Solution provider

Education

Graduate with BBA/MBA preferred

Job description

Overview

A process driven and service mindset who can bridge the teams like a well engaged department with internal and external stakeholder management.

Responsibilities

• Manage/handle a department of 50 to 60 people.
• Smart execution of department operations within given resources.
• Their leave and shift management.
• Enablement of resources for efficient executions as per their roles and responsibilities.
• Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.
• Conducting progress and development meetings with staff.
• Strong follow up for on-going projects and its completion on time.
• Developing a performance driven team who can achieve their assign targets.
• Creating a professional work environment where individuals are treated equally and fairly.
• To keep a healthy work life balance for all employees.
• Implementation of company policies & procedures.
• Time to time reviews of KPI’s, performance analysis and workable areas.
• Training need analysis and development of the staff for next level roles.
• Focus for operations improvement and business development.
• Process creation and improvement for the best interest of the business.

Qualification

• Must be graduate with BBA/MBA preferred.

Skills Required

• Leadership skills
• Team management
• Project management
• Situation handling
• Go-getter attitude focused approach
• Calm, proactive, hardworking as well as intelligent working
• Time-driven, soft-spoken, dedicated to assigned tasks
• Quick learner, team player as well as solid individual player
• Solution provider

Experience Required

• Minimum 5 to 8 years of experience required.
• Managing different teams and department.
• Customer support & services business operations, call center operations, business development, recruitment, and project management.