Operations Lead - Work Together

Taraki; Islamabad; Hybrid; PKR 1,200,000 - 1,800,000; Full time

Job summary

A leading organization in Islamabad is seeking an Operations Lead to oversee daily operations and ensure efficient functioning across departments. You will drive strategic initiatives, manage customer service operations, and lead a high-performing team. The ideal candidate has 6-10 years of experience in operations management with strong leadership and analytical skills. This full-time position offers a hybrid work environment, combining remote work and office presence.

Qualifications

• 6-10 years in operations management or similar roles.
• Experience in a leadership role in a similar industry.
• Strong analytical and decision-making skills.

Responsibilities

• Oversee daily operations of production, logistics, and service delivery.
• Develop operational strategies aligned with the company's goals.
• Ensure compliance with regulatory requirements and company policies.

Skills

Leadership abilities

Organizational skills

Communication skills

Analytical skills

Problem-solving aptitude

Education

Bachelor's degree in Business Administration

Master's degree preferred

Tools

Operations management software

Job description

About the job Operations Lead - Work Together

Job Description: The Operations Lead will be responsible for overseeing the day-to-day operations, ensuring the efficient functioning of various departments, and driving strategic initiatives. Handle the entire customer service of the companies B2C operations, answering customer questions, following up with returns, and exchanges. Working directly with the Chicago warehouse, printing shipping labels daily, or helping set up an automated label printing system across Shopify and TikTok. Check all sales platforms 5 days a week to make sure all operations are running smoothly.

Responsibilities

• Develop and implement operational strategies aligned with the company's goals.
• Oversee daily operations of the company such as production, logistics, and service delivery.
• Collaborate with department heads to ensure smooth operations across all functions.
• Analyze operational performance and devise improvement strategies.
• Prepare operational reports and introduce innovative solutions to optimize processes.
• Manage budgets, forecasts, and financial planning.
• Ensure compliance with regulatory requirements and company policies.
• Drive process improvement with a focus on cost reduction and quality enhancement.
• Lead, mentor, and motivate a high-performing managerial team.
• Foster a positive and proactive workplace culture.

Requirements

• Proven experience of 6-10 years in operations management or similar roles.
• Strong organizational and leadership abilities.
• Excellent interpersonal and communication skills.
• Strategic thinker with problem-solving aptitude.
• Familiarity with business functions such as HR, finance, marketing, etc.
• Experience in budget and financial planning.
• Strong analytical and decision-making skills.
• Ability to work in a hybrid setting, managing both office-based and remote teams.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field. A master's degree is preferred.
• Experience in a leadership role within a similar industry.
• Proficiency with operations management software and tools.
• Demonstrated ability to handle multiple tasks and stakeholders efficiently.
• Excellent time management skills and ability to prioritize work.

Work Environment

This is a full-time position with a hybrid work setting, combining remote work flexibility and office presence as needed.