Online Community Moderator — Flexible Hours

SmartConnect Qatar; Punjab; On-site; PKR 5,064,000 - 6,065,000; Full time

Job summary

SmartConnect Qatar in Faisalabad, Pakistan is seeking a proactive Moderator to manage and nurture a safe online community. You will monitor user-generated content, enforce guidelines, and engage with members to resolve issues in a professional manner.

The role requires knowledge of social media and strong communication skills. A flexible schedule may be needed to cover non-traditional hours, with opportunities for growth within the company.

Qualifications

• Bachelor's degree in Communications, Psychology, or related field preferred.
• 1 year online moderation or customer service experience.
• Strong written and verbal communication.
• Good understanding of social media platforms and online communities.
• Ability to remain calm under pressure and handle sensitive situations.

Responsibilities

• Monitor and moderate all user-generated content on the platform following guidelines.
• Engage with community members respectfully to resolve disputes and issues.
• Respond to user inquiries and provide support as needed.
• Collaborate with moderators and team to improve the community experience.
• Stay updated with industry trends and best practices for online moderation.
• Identify risks or violations and take appropriate action.
• Help develop and implement new policies or procedures as needed.

Skills

Communication skills

Social media knowledge

Problem solving

Calm under pressure

Flexible hours

Education

Bachelor's degree in Communications

Job description

SmartConnect Qatar in Faisalabad, Pakistan is seeking a proactive Moderator to manage and nurture a safe online community. You will monitor user-generated content, enforce guidelines, and engage with members to resolve issues in a professional manner.

The role requires knowledge of social media and strong communication skills. A flexible schedule may be needed to cover non-traditional hours, with opportunities for growth within the company.