Onboarding/Offboarding Analyst (Remote)

Prime System Solutions; Pakistan; Remote; PKR 1,400,000 - 2,000,000; Full time

Job summary

A technology services provider in Pakistan is seeking an Onboarding/Offboarding Analyst to assess client environments and ensure smooth transitions for IT services. You'll work with various tools such as RMM and backup agents while maintaining high-quality service and documentation. Ideal candidates are hands-on engineers who excel in communication and multitasking, with a strong understanding of Microsoft 365 and networking basics.

Qualifications

• Strong understanding of Microsoft 365, Active Directory, Group Policy, DNS, and print management.
• Basic to intermediate knowledge of networking, firewall, VLAN, and VPN configurations.
• Experience with server hardware (Dell, HP, Cisco, Fortinet).
• Familiarity with RMM tools (Kaseya, Datto) and PSA systems (ConnectWise).
• Ability to work independently and manage multiple client environments.

Responsibilities

• Use diagnostic and discovery tools to evaluate client environments and recommend improvements.
• Collaborate with clients and third-party vendors for smooth onboarding and offboarding.
• Deploy and configure tools such as Kaseya/Datto RMM and Office 365.
• Maintain accurate documentation and automate processes.
• Manage and respond to assigned service tickets within timelines.

Skills

Microsoft 365

Active Directory

Group Policy

Networking

Firewall

Excellent communication

Tools

Kaseya

Datto

ConnectWise

Cisco

Fortinet

Job description

We’re looking for Onboarding/Offboarding Analyst to join our team. This role focuses on assessing client environments, onboarding new clients, transitioning IT services smoothly, and implementing standard toolsets (RMM, backup, EDR, and monitoring). You’ll work closely with clients, vendors, and internal teams to ensure stable and secure technology operations across multiple environments.

Key Responsibilities:

• Use diagnostic and discovery tools to evaluate client environments, document findings, and recommend improvements.
• Collaborate with clients, internal teams, and third-party vendors to ensure smooth transitions during onboarding and offboarding.
• Deploy and configure tools such as Kaseya/Datto RMM, ConnectWise PSA, Office 365, Mimecast, EDR, and backup agents.
• Perform installations on client servers, workstations, and network devices.
• Maintain accurate documentation and automate processes where possible.
• Support vendor‑managed systems and coordinate resolutions on behalf of clients.
• Manage and respond to assigned service tickets within agreed timelines.
• Provide consistent, high-quality service with minimal supervision.

Skills & Experience:

• Strong understanding of Microsoft 365, Active Directory, Group Policy, DNS, and print management.
• Basic to intermediate knowledge of networking, firewall, VLAN, and VPN configurations.
• Experience with server hardware (Dell, HP, Cisco, Fortinet).
• Familiarity with RMM tools (Kaseya, Datto) and PSA systems (ConnectWise).
• Excellent communication, organization, and multitasking skills.
• Ability to work independently and manage multiple client environments.

Tools & Technologies:

• RMM: Kaseya, Datto
• Security: EDR, SIEM, Mimecast, ATP
• Monitoring: ConnectWise PSA, AWS, AAD
• Backup: Veeam, Datto
• Networking: Cisco, Fortinet, Meraki, SonicWALL

Ideal Candidate:

You are a hands‑on engineer who can balance technical work with documentation and communication. You take ownership of your projects, troubleshoot efficiently, and always look for ways to automate and improve client environments.