Night-Shift Patient Experience Specialist

Minerva Research Solutions; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading clinical trial management organization in Karachi is seeking a Call Center Representative. This role involves managing customer inquiries, providing accurate information, and ensuring a high standard of service delivery. The ideal candidate should possess exceptional communication skills and have at least one year of experience in international customer support. Competitive compensation and comprehensive benefits are offered, including medical insurance and professional development opportunities.

Benefits

Competitive compensation

Comprehensive medical insurance

EOBI retirement benefits

Structured learning & development pathways

Mental well-being programs

Transportation facility for female staff

Qualifications

• Minimum 1 year of international customer support experience (contact center, BPO, or shared services).
• Experience in healthcare or clinical research is a plus.
• Ability to perform in a target-driven, high-volume environment.

Responsibilities

• Manage inbound and outbound interactions for patient and client inquiries.
• Deliver a frictionless customer journey by resolving concerns.
• Support appointment coordination and onboarding, ensuring compliance.
• Maintain complete CRM documentation of customer interactions.

Skills

Exceptional communication skills in English

Analytical thinking

Emotional intelligence

Client-service orientation

Proficiency in customer service platforms

Education

Bachelor’s degree in any discipline

Tools

MS Office applications

Job description

A leading clinical trial management organization in Karachi is seeking a Call Center Representative. This role involves managing customer inquiries, providing accurate information, and ensuring a high standard of service delivery. The ideal candidate should possess exceptional communication skills and have at least one year of experience in international customer support. Competitive compensation and comprehensive benefits are offered, including medical insurance and professional development opportunities.