Network Admin Engineer

DPL; Islamabad; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

DPL is seeking a Network Admin Engineer / NOC Specialist to ensure the continuous operation of its global IT infrastructure. The role focuses on proactive monitoring, rapid incident response, and first-line troubleshooting of network devices, servers, applications, and security systems, in a 24/7 environment.

You will monitor WAN/LAN/WLAN, manage incidents, and collaborate with security and infrastructure teams to maintain high availability and performance across locations worldwide.

Qualifications

• Bachelor’s degree in computer science, information technology, telecommunications, or related field.
• Minimum 2–4 years of experience in a Network Operations Center (NOC) or similar IT operations role.
• Experience with network monitoring tools.

Responsibilities

• Monitor network performance, health systems, and security events across WAN, LAN, WLAN and locations.
• Perform initial triage, diagnosis, and troubleshooting of network, server, and application issues.
• Escalate incidents to Level 2/3 support per defined procedures.
• Document incidents, resolutions, and troubleshooting steps in the ITSM system.
• Participate in root cause analysis for recurring incidents.
• Maintain and update runbooks and knowledge base articles.
• Work in a 24/7 shift rotation with effective handover of duties.
• Collaborate with Infrastructure and Applications teams to resolve complex issues.

Skills

Networking concepts

Cisco IOS

FortiGate

Azure hands-on

Virtualization

Cloud migration

Cybersecurity principles

Problem solving

Education

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or related field

Job description

Islamabad, Pakistan | Posted on 06/25/2025

This won’t just be your next job. Or your first. It will be the turning point of your story.

At DPL, we’ve spent over 20 years doing things differently. Challenging outdated norms and fostering a culture that prioritizes people.

We’re here to help you grow. Not just as a professional but as a person. That’s what drives us.

You won’t find rigid hierarchies here. You’ll find teams that organize themselves, voices that actually get heard, and space to experiment, learn, and try again.

We work with AI, IoT, and 4IR technologies. Not just to keep up with the future but to help shape it. And we do it with curiosity, creativity, and a deep sense of purpose.

Our goal is simple and ambitious. To become the most transformative technology services company in the world.

It’s not just talk. We’re proud to be the only South Asian company in Newsweek’s Top 100 Most Loved Workplaces (2025). A sign we’re on the right path.

If you’re looking for a place to reach your best potential, come and join the rebel movement.

Job Description

The Network Admin Engineer / NetworkOperations Center (NOC) Specialist plays a critical role in ensuring thecontinuous and efficient operation of the company's global IT infrastructure, with aparticular focus on network systems. This position is responsible for proactivemonitoring, rapid incident response, and first-line troubleshooting of networkdevices, servers, applications, and security systems. The NOC Specialist willwork in a 24/7 environment, collaborating with various IT teams and businessunits to maintain high availability and performance of mission-critical systemsacross diverse geographical locations.

Key Responsibilities:

• Monitoringand Surveillance:
  
• Continuously monitor network performance, healthsystem, and security events using a variety of monitoring tools
  
• Proactively identify and alert potential issues,anomalies, and service degradations across WAN, LAN, WLAN, and locations‘connectivity.
  
• Monitor critical applications, communication links andinfrastructure
  
• Act as the first point of contact for all IT networksinfrastructure-related incidents reported by users or detected bymonitoring systems.
  
• Perform initial triage, diagnosis, andtroubleshooting of network, server, and application issues.
  
• Escalate incidents to appropriate Level 2/3 supportteams (e.g., infrastructure team, Application Support,Cybersecurity) following defined escalation procedures.
  
• Document all incidents, resolutions, andtroubleshooting steps accurately in the IT Service Management ticketingsystem.
  
• Participate in root cause analysis efforts forrecurring incidents.
  
• SystemAdministration & Maintenance (First-Line):
  
• Fully support, configure, maintain and upgradecorporation’s networks
  
• Install and integrate new server hardware andapplications into network
  
• Keep an eye out for needed updates/upgrades
  
• Support and administer third-party applications
  
• Ensure network security and connectivity
  
• Monitor network performance (availability,utilization, throughput, good put, and latency) and test for weaknesses
  
• Resolve problems reported by end user
  
• Define network policies and procedures
  
• Specify system requirements and design solutions
  
• Research and make recommendations on server systemadministration
  
• Perform routine system checks and healthassessments of network devices (routers, switches, firewalls, Wi-Fi accesspoints, communication links).
  
• Execute basic configuration changes and systemreboots as per documented procedures.
  
• Assist with patching and upgrading activities,monitoring their impact on services.
  
• SecurityOperations (First-Line):
  
• Monitor security alerts from SOC platform andother security tools.
  
• Perform initial investigation of suspiciousactivities and escalat...
  
• Adhere to all company security policies andprocedures.
  
• Communication & Reporting:
  
• Provide timely and clear communication tostakeholders regarding incident status, planned outages, and serviceimpacts.
  
• Generate daily, weekly, and monthly reports onnetwork performance, incident trends, and system availability.
  
• Maintainaccurate operational documentation, runbook, and knowledge basearticles.
  
• Workeffectively within a 24/7 shift rotation, ensuring seamless handover ofduties and information.
  
• Collaboratewith other IT teams (e.g., Infrastructure, Applications, Onsite IT) toresolve complex issues and implement solutions.
  
• Participatein training sessions to enhance technical skills and knowledge.
  

Qualifications:

• Bachelor’s degree in computer science, InformationTechnology, Telecommunications, or a related field.
  
• Relevantcertifications (e.g., Cisco,FortiGate , Azure etc ) are highly desirable.
  

Experience:

• Minimum of 2-4 years of experience in a NetworkOperations Center (NOC) or similar IT operations role, preferably withina large enterprise environment.
  
• Experience with network monitoring tools.
  

Required Skills:

• Solid understanding of networking concepts ( TCP/IP, VLANs, routing protocols ).
  
• Familiarity with Cisco IOS, FortiGate and other networkoperating systems.
  
• Azure Landing zone hands on experience withMicrosoft Azure Certification(s)
  
• Exposure to virtualization technologies
  
• Experience in cloud migration
  
• Knowledge of cybersecurity principles and tools isbeneficial.
  
• Excellent problem-solving and analytical skills.