Manager Operations & Client Relations

High Street Resources; Pakistan; Remote; PKR 1,400,000 - 2,000,000; Full time

Job summary

A financial services provider in Pakistan is seeking a leader to manage client relationships and oversee financial deliverables. The role includes leading bookkeeping teams, ensuring timely delivery of financial statements, and driving operational excellence. Candidates should possess a degree in a relevant field and 5+ years of experience in finance or operations, alongside strong technological proficiency. Competitive salary offered.

Benefits

Market Competitive Salary

Work from anywhere

Qualifications

• 5+ years of experience in bookkeeping, finance, or operations, including team management.
• Demonstrated success managing client relationships and delivering financial services.
• Extremely proficient with technology and digital tools.

Responsibilities

• Serve as the primary client liaison, managing expectations and relationship health.
• Oversee monthly/quarterly financial close and production of financial statements.
• Lead and coordinate internal bookkeeping and analyst teams.

Skills

Client management

Financial analysis

Leadership

Problem-solving

Attention to detail

Education

MBA or Bachelor’s degree in Accounting, Finance, Business Administration

Tools

QuickBooks Online

Asana

Trello

ClickUp

Monday.com

Job description

Job Summary

To own client relationships end-to-end, coordinate the internal team of bookkeepers and analysts, and ensure financial deliverables are accurate, timely, and client-ready. This is a leadership role at the intersection of client success, financial management, and operational excellence.

Key Responsibilities

• Serve as the primary client liaison, managing expectations, relationship health, and proactive risk escalation.
• Represent the company professionally in all client and external forums.
• Oversee monthly/quarterly financial close and the production of accurate, audit‑ready financial statements (P&L, Balance Sheet, Cash Flow).
• Perform Quality Control (QC) on all bookkeeping outputs and ensure the on‑time delivery of polished, executive‑level management reports.
• Lead and coordinate the internal bookkeeping and analyst teams, running standups and balancing workloads.
• Develop, manage, and maintain project plans, tasks, and SLA trackers to ensure accountability and deadline adherence.
• Drive operational excellence by mapping and refining core processes (intake to reporting).
• Identify, document (SOPs), and implement automation and technology solutions to enhance efficiency and minimize errors.

Experience

• 5+ years of experience in bookkeeping, finance, or operations, including team management.
• Demonstrated success managing client relationships and delivering financial services.
• Extremely proficient with technology and digital tools – must be able to learn, adopt, and optimize software platforms quickly.
• Proficiency in QuickBooks Online is required; experience with Float, Payworks, G‑Suite/Google Workspace, and project management software (e.g., Asana, Trello, ClickUp, Monday.com) is a strong asset.
• Exceptional communication and client‑facing skills.
• Strong leadership and team management capabilities.
• Highly organized with proven project management experience.
• Analytical thinker with strong problem‑solving skills.

Education

MBA or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

Compensation & Working Hours

Market Competitive Salary – Work from anywhere, Standard EST Working Hours.

How to Apply

Interested candidates can apply through the following: [e-mail], www.highstreetresources.com.