Liaison Manager – North America Programme

athGADLANG; Lahore; On-site; PKR 800,000 - 2,400,000; Full time

Benefits offered by this job

International exposure

North America operations

Growth-oriented environment

Job summary

athGADLANG is seeking an experienced Liaison Manager to oversee coordination and communication across its North America Programme. The role involves managing stakeholder relationships, coordinating programme activities, ensuring the quality of client-facing documentation, monitoring deliverables, and supporting operational teams across Tax, CPA, and BPO functions.

The ideal candidate will have strong programme management, communication, documentation, and stakeholder management skills, with the

Qualifications

• ACCA/CA/CPA/CFA or equivalent professional qualification.
• 5–7 years in programme coordination or related roles.
• Experience with international clients or cross-border teams.
• Exposure to BPO, outsourcing, or professional services preferred.
• Strong documentation and quality-control skills.

Responsibilities

• Coordinate day-to-day programme activities and ensure timely delivery of deliverables.
• Manage stakeholder relationships and communications with international partners.
• Review client-facing contracts, proposals, and reports for accuracy.
• Provide oversight and support to Tax, CPA, and BPO delivery teams.
• Support digital content and programme outreach activities.

Skills

English communication

Stakeholder management

Coordination

Documentation skills

MS Office

Time zone coordination

Education

ACCA/CA/CPA/CFA or equivalent

Tools

Microsoft Office

Job description

Job Description – Liaison Manager (North America Programme)

Company: athGADLANG
Location: Pakistan (Onsite)
Shift: North America Night Shift
Employment Type: Full-Time
Experience: 5–7 Years
Qualification: ACCA / CA / CPA / CFA or equivalent professional qualification

Job Summary

athGADLANG is seeking an experienced and highly organised Liaison Manager to oversee coordination and communication across its North America Programme. The role involves managing stakeholder relationships, coordinating programme activities, ensuring the quality of client-facing documentation, monitoring deliverables, and supporting operational teams across Tax, CPA, and BPO functions.

The ideal candidate will have strong programme management, communication, documentation, and stakeholder management skills, with the ability to work effectively across international time zones.

Key Responsibilities

1. Programme Coordination & Management

• Coordinate day-to-day programme activities and ensure timely execution of deliverables.
• Monitor programme timelines, milestones, and performance indicators.
• Coordinate with internal departments and external stakeholders to ensure smooth programme operations.
• Identify operational gaps and facilitate timely resolution of issues.

2. Stakeholder Management & Communication

• Act as a key point of contact between internal teams, clients, and programme stakeholders.
• Manage professional communication and follow-ups with international stakeholders.
• Coordinate meetings, prepare agendas, document discussions, and track action points.
• Maintain strong working relationships with cross-functional teams.

3. Documentation & Quality Assurance

• Review and ensure the accuracy and quality of client-facing contracts, proposals, presentations, and reports.
• Maintain proper document control, version management, and programme records.
• Ensure consistency, professionalism, and accuracy across all business documentation.
• Support the preparation of management reports and programme updates.

4. Operational & Team Support

• Provide backup oversight and coordination support to Tax, CPA, and BPO delivery teams.
• Facilitate communication between programme leadership and operational teams.
• Monitor team deliverables and elevate operational concerns when required.
• Support resource coordination and workflow management.

5. Digital Marketing & Programme Outreach

• Support digital content development and LinkedIn campaigns.
• Coordinate outreach activities and monitor engagement and outreach KPIs.
• Collaborate with relevant teams to ensure consistent programme communication and visibility.

Required Qualifications & Experience

• Qualified ACCA, CA, CPA, CFA, or equivalent professional qualification.
• 5–7 years of relevant professional experience in programme coordination, business operations, stakeholder management, or a similar role.
• Experience working with international clients or cross-border teams.
• Previous exposure to BPO, outsourcing, professional services, or international delivery operations will be preferred.
• Strong understanding of business documentation, reporting, and quality control.

Required Skills & Competencies

• Excellent written and verbal English communication skills.
• Strong stakeholder management and relationship-building abilities.
• Excellent organisational, planning, and multitasking skills.
• Strong document review, proofreading, and presentation skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Ability to manage multiple priorities and meet tight deadlines.
• Strong analytical, problem-solving, and coordination skills.
• Ability to work independently during North American business hours.

What We Offer

• Opportunity to work with international clients and cross-functional teams.
• Exposure to North American business operations and professional services.
• A dynamic and growth-oriented working environment.