IVR Developer

Etechsurge; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A forward-thinking company is seeking an IVR BA/Tester to join their dynamic team. This role involves collaborating closely with the IVR development team to clarify requirements and document functional specifications. You will be responsible for creating test cases, conducting thorough testing before UAT, and coordinating with teams during the UAT phase. If you have a passion for technology and enjoy working in a collaborative environment, this opportunity could be a perfect fit for you.

Qualifications

• 3-6 years of experience in IVR application development.
• Strong skills in business analysis and testing processes.

Responsibilities

• Work with the IVR development team to clarify requirements.
• Create test cases and ensure thorough testing prior to UAT.

Skills

IVR application development

Avaya OD

Business analysis

Testing and documentation

Job description

Knowledge, Skills and Experience:

• Development of IVR applications using Avaya OD. Inbound and outbound IVR applications development (POM).
• Experience 3-6 years

IVR BA / Tester:

• Work closely with IVR development team and provide clarifications on requirements.
• Get required business logics required for IVR, core banking systems integrations and document clearly on functional specifications.
• Having discussions with needed IT teams to clarify the requirements, get their concurrence, work on project plan, communicating to stakeholders on the project plan.
• Create the test cases and perform the testing.
• Ensure testing is done thoroughly prior to UAT and document the defects.
• Co-ordinate with teams during UAT for resolution.

Interested candidates may forward their resume at [e-mail] mentioning position in subject line.