IT Support Engineer

Quattris Technologies; Islamabad Capital Territory; On-site; PKR 30,000 - 50,000; Full time

Job summary

A technology services provider in Islamabad is seeking an IT Support Specialist. The role involves troubleshooting IT-related issues, assisting in system installations, and providing technical support across the company. Ideal candidates have a Bachelor's degree in Computer Science, proficiency in Windows, and strong communication abilities. This position offers various benefits including health insurance and an incentive bonus.

Benefits

Health Insurance

Incentive Bonus

Leaves

Provident Fund

Sports and Entertainment

Responsibilities

• Troubleshoot and resolve IT-related problems efficiently.
• Assist in the installation and configuration of new systems and applications.
• Collaborate with team members to improve service delivery processes.
• Document support tickets and maintain accurate records of issues and resolutions.
• Act as 1st point of contact for assigned tasks.
• Diagnose hardware/software or networking faults and resolve remotely for clients.
• Provide technical support across the company.
• Liaise with Service Delivery Department to identify and define requirements.
• Work with recruitment team to on-board field engineers.
• Update clients on assigned tasks and provide technical reports.
• Assist Field Engineers with technical queries.
• Prepare FEs for tasks and ensure they are updated.
• Follow diagrams and written instructions for installations.
• Ensure all deliverables are completed by the assigned FE.
• Plan future improvements and suggest IT solutions.
• Manage and prioritize numerous tasks.

Skills

Proficiency in Windows operating systems

Familiarity with networking concepts and TCP/IP protocols

Experience with troubleshooting hardware and software issues

Strong communication and interpersonal skills

Ability to work independently and manage time effectively

Knowledge of ticketing systems

Education

Bachelor's degree in Computer Science or related field

Job description

Overview

Bachelor's degree in Computer Science, Information Technology, or a related field

Job Description

• Troubleshoot and resolve IT-related problems efficiently.
• Assist in the installation and configuration of new systems and applications.
• Collaborate with team members to improve service delivery processes.
• Document support tickets and maintain accurate records of issues and resolutions.
• Act as 1st point of contact for assigned tasks.
• Diagnose hardware/software or networking faults and resolve remotely for clients.
• Provide technical support across the company.
• Liaise with Service Delivery Department to identify and define requirements, scope, and objectives.
• Proactively work with recruitment team to on-board field engineers by conducting vetting calls.
• Update clients timely on assigned tasks and provide technical reports.
• Assist Field Engineers (FEs) with their technical queries and procedural documentation.
• Prepare FEs for tasks and ensure they are updated with the scope of work.
• Follow diagrams and written instructions to install/troubleshoot issues.
• Ensure all deliverables are completed by the assigned FE.
• Plan future improvements and suggest IT solutions to business problems.
• Ability to manage and prioritize numerous tasks/evaluations at one time.
• Possibly train junior staff.

Requirements & Skills

• Proficiency in Windows operating systems.
• Familiarity with networking concepts and TCP/IP protocols.
• Experience with troubleshooting hardware and software issues.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Knowledge of ticketing systems is a plus.

Benefits

Health Insurance Incentive Bonus Leaves Provident Fund Sports and Entertainment

Location

Information Technology and Services - Rawalpindi, Pakistan