IT Service Desk Executive

Horizon Tech; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading technology firm in Karachi is seeking an experienced IT Service Desk Executive to manage the IT infrastructure. Responsibilities include providing user support, managing networks, and staying updated with security developments. Candidates should have 3-5 years of IT support experience and flexibility for rotational shifts. This role offers a dynamic work environment with growth opportunities.

Qualifications

• Minimum of 3 to 5 years of experience in IT Support.
• Strong knowledge of managing complex IT environments.
• Understanding of network protocols, hardware, and storage.

Responsibilities

• Manage and maintain end-user devices, servers, network, and IT infrastructure.
• Provide technical support, troubleshooting hardware and software issues.
• Communicate with internet providers for stable internet connections.
• Administer and troubleshoot Active Directory and telephony systems.

Skills

IT Support experience

Knowledge of IT infrastructure

Network security concepts

Experience with network hardware

Linux operating systems

Flexibility in work shifts

Job description

Overview

Horizon Technologies is seeking a skilled and experienced IT Service Desk Executive to join our team. The IT Support Executive will be responsible for managing and maintaining the organisation's end-user devices, servers, network, and other IT infrastructure. This includes providing technical support to users, troubleshooting and resolving hardware and software issues, managing and maintaining the office network, staying up-to-date with the latest IT infrastructure and security developments, and recommending upgrades and improvements as necessary.

Must Haves

• Minimum of 3 to 5 years of experience in IT Support, with a focus on managing complex IT environments.
• Knowledge of IT infrastructure and systems, including network protocols, hardware, and storage.
• Knowledge of network security concepts such as firewalls, VPNs, and intrusion detection and prevention.
• Experience with network hardware such as routers, switches, and firewalls.
• Knowledge of administering Linux operating systems will be a plus.
• Must be flexible to work in rotation shifts and a 24/7 operation

Responsibilities

• Manage and maintain the organisation's end-user devices, servers, network, and other IT infrastructure.
• Provide technical support to users, including troubleshooting and resolving hardware and software issues.
• Manage and maintain the office network and communicate with internet providers when needed to ensure stable and robust internet connections.
• Stay up-to-date with the latest IT infrastructure and security developments, and recommend upgrades and improvements as necessary.
• Manage and maintain Active Directory Users and Group Policy Objects.
• Create and maintain documentation and asset databases.
• Log all support and service requests and update tickets as needed.
• Perform disaster recovery operations and data backups when required.
• Administer and troubleshoot Asterisk and IP Telephony systems.
• Create and manage file and folder sharing and permissions.

Other Details

Work Timings: 3 Months Rotational
Work Days: 5 Days a week
Location: Shaheed-e-Millat, Karachi