IT Operations Supervisor - TJ / 1907352

Recruit AI; Punjab; On-site; PKR 2,000,000 - 3,500,000; Full time

Job summary

Momentum Logistics is seeking an IT Operations Supervisor in Faisalabad to oversee daily IT operations, manage helpdesk tickets, and coordinate ERP and hardware/software support across multiple sites. The role emphasizes IT security, asset management, and cost optimization while ensuring uptime and business continuity.

The ideal candidate holds a Bachelor's degree in IT/CS/CE with 3–5 years of IT support, infrastructure and system administration experience, plus prior supervisory or team

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field.
• 3-5 years of relevant experience in IT support, infrastructure, and system administration.
• Previous supervisory or team coordination experience preferred.

Responsibilities

• Supervise daily IT operations including infrastructure, network services, Wi-Fi, LAN/WAN, and end-user support to maintain business continuity.
• Monitor and manage helpdesk tickets ensuring technical issues receive timely and effective resolution.
• Coordinate ERP systems, business applications, hardware, software, and system integration support to enhance operational efficiency.
• Maintain IT security protocols including user access control, data backups, firewall management, and disaster recovery arrangements to protect organizational data.
• Manage IT assets inventory, software licenses, and equipment lifecycle activities, ensuring compliance with organizational policies and standards.
• Liaise with vendors to evaluate and monitor service quality, contractual commitments, and support costs to optimize IT expenditure.
• Assist in planning and executing IT projects such as system upgrades, process improvements, and deployment of new technologies.
• Document IT operations through maintaining detailed records and operational reports to support audit requirements and policy compliance.
• Identify opportunities and implement improvements in IT service delivery to reduce downtime and enhance system reliability.
• Support fleet-related systems, warehouse operations, attendance systems, ERP integration, and provide IT support across multiple operational sites including travel as required.

Skills

Supervisory experience

Team coordination

IT support

Infrastructure

System administration

Communication

Problem-solving

Education

Bachelor's degree in Information Technology / Computer Science / Computer Engineering

Tools

ERP systems

Software licenses management

Hardware troubleshooting

IT security practices

Job description

Our client Momentum Logistics is looking for a IT Operations Supervisor in Faisalabad

In this role, the IT Supervisor monitors helpdesk tickets to ensure timely resolution of technical issues and contributes to IT projects involving system upgrades and technology deployments. Ideal candidate having Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field, relevant professional certifications will be an advantage along with 3-5 years of relevant experience in IT support, infrastructure, and system administration. Previous experience in a supervisory or team coordination role will be preferred. Responsibilities

include maintaining IT documentation, managing software licenses and equipment lifecycle, and optimizing IT expenditure by identifying areas to improve service delivery and reduce downtime. The role also requires coordination with vendors to monitor service quality and cost-effectiveness. Experience in hardware and software troubleshooting, IT security practices, and strong communication and problem-solving abilities will be essential for success in this position.

Responsibilities

• Supervise daily IT operations including infrastructure, network services, Wi-Fi, LAN/WAN, and end-user support to maintain business continuity.
• Monitor and manage helpdesk tickets ensuring technical issues receive timely and effective resolution.
• Coordinate ERP systems, business applications, hardware, software, and system integration support to enhance operational efficiency.
• Maintain IT security protocols including user access control, data backups, firewall management, and disaster recovery arrangements to protect organizational data.
• Manage IT assets inventory, software licenses, and equipment lifecycle activities, ensuring compliance with organizational policies and standards.
• Liaise with vendors to evaluate and monitor service quality, contractual commitments, and support costs to optimize IT expenditure.
• Assist in planning and executing IT projects such as system upgrades, process improvements, and deployment of new technologies.
• Document IT operations through maintaining detailed records and operational reports to support audit requirements and policy compliance.
• Identify opportunities and implement improvements in IT service delivery to reduce downtime and enhance system reliability.
• Support fleet-related systems, warehouse operations, attendance systems, ERP integration, and provide IT support across multiple operational sites including travel as required.