Implementation Consultant New Pakistan - Remote

Gomotive; Pakistan; Remote; PKR 19,396,000 - 24,938,000; Full time

Job summary

Motive Technologies, Inc. is seeking an Implementation Consultant, Mid Market to guide new customers through onboarding, system setup, and adoption.

You will collaborate with cross-functional teams to resolve complex issues and ensure a successful first phase with Motive’s platform. The role requires strong communication, organizational skills, and a customer-first mindset, with exposure to fintech and spend management solutions.

Qualifications

• 3+ years in a customer-facing role (sales or support).
• Proficient in Salesforce and data-driven engagement planning.
• Strong communication and presentation skills; detail-oriented.
• Ability to manage multiple responsibilities with professionalism.
• Experience with fintech and spend management a plus.
• Ability to build and maintain client relationships and drive adoption.

Responsibilities

• Serve as the primary contact for new customers during implementation, focusing on large accounts.
• Guide customers through hardware/software setup and system training for onboarding.
• Monitor progress to ensure timely adoption and activation.
• Collaborate with support, engineering, sales, and product teams to resolve issues.
• Handle high volumes of phone and email inquiries; deliver exceptional service.
• Build customer loyalty through proactive, value-driven support.

Skills

Customer-facing

Salesforce

Data analysis

Communication skills

Project management

SAAS/Fintech

Tools

SQL

Job description

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Implementation Consultant, Mid Market is responsible for building customer relationships and delivering value during the first phase of the customer’s journey with Motive. This position involves effectively onboarding new customers by implementing motive technology, ensuring early product adoption, and educating customers on the value of our motive product, features, and AI technology.

A customer-oriented focus is necessary to preserve long-term customer satisfaction. This position requires someone highly organized, has excellent communication skills, and demonstrates good relationship‑building with customers.

What You’ll Do:

• Serve as the primary point of contact for new customers during their implementation phase, focusing on our larger customers.
• Guide new customers through initial hardware/software/ setup and system training to ensure a timely and successful onboarding/product adoption
• Monitor customer progress and activities to ensure adoption and timely activation
• Demonstrate excellent ability to collaborate with cross-functional teams such as support, engineering, sales, and product management, financial products team to resolve complex issues and improve customer experience
• Handle a large volume of phone conversations and email inquiries
• Build customer loyalty by delivering exceptional customer service

What We’re Looking For:

• 3+ years prior experience in a customer‑facing role (sales or support)
• Demonstrate Salesforce proficiency & your ability to use data to inform engagement plans
• Demonstrate a clear understanding of what success looks like for customers and Motive
• Effective listening and problem‑solving skills
• Excellent communication (both written and verbal) and presentation skills
• Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
• Documentation, Data analysis, Reporting, SQL, and Salesforce experiences are a plus
• Experience with fintech and spend management technology is a plus
• Ability to build and maintain relationships with clients and their key personnel
• Ability to create presentations, project plans, SAAS/Fintech implementation plans and monitor progress and productivity on itStrong business background including project management, account management, problem‑solving, business planning, and analytical skills
• Receptive to feedback, willingness to learn and embrace continuous improvement

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

Regarding U.S.-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non‑compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.

Non‑compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.

All job postings are for existing vacancies. Please note; some interviews or new‑hire training sessions may be held in person at one of our global offices.