Hospitality Operations Lead — Elevate Guest Experience

Taraki; Rawalpindi Cantonment; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading hospitality firm in Rawalpindi Cantonment is seeking an experienced Hospitality Manager to oversee daily operations and enhance guest satisfaction. The ideal candidate will have 6-10 years of experience in hospitality management, excellent leadership abilities, and a proactive approach to problem-solving. Responsibilities include managing staff, developing customer service policies, and ensuring compliance with health and safety regulations. This role is crucial for maintaining high service standards in a dynamic environment.

Qualifications

• 6-10 years of experience in hospitality management or a similar role.
• In-depth knowledge of hospitality industry best practices.
• Fluent in multiple languages is an advantage.

Responsibilities

• Oversee daily operations of the hospitality department.
• Develop and implement customer service policies.
• Handle guest complaints and resolve issues promptly.
• Conduct regular training sessions for staff.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Multitasking

Education

Bachelor's degree in Hospitality Management

Certification in Hotel Administration (CHA)

Tools

Microsoft Office Suite

Hospitality management software

Job description

A leading hospitality firm in Rawalpindi Cantonment is seeking an experienced Hospitality Manager to oversee daily operations and enhance guest satisfaction. The ideal candidate will have 6-10 years of experience in hospitality management, excellent leadership abilities, and a proactive approach to problem-solving. Responsibilities include managing staff, developing customer service policies, and ensuring compliance with health and safety regulations. This role is crucial for maintaining high service standards in a dynamic environment.