Hospitality Manager - Work Together

Taraki; Rawalpindi Cantonment; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading hospitality firm in Rawalpindi Cantonment is seeking an experienced Hospitality Manager to oversee daily operations and enhance guest satisfaction. The ideal candidate will have 6-10 years of experience in hospitality management, excellent leadership abilities, and a proactive approach to problem-solving. Responsibilities include managing staff, developing customer service policies, and ensuring compliance with health and safety regulations. This role is crucial for maintaining high service standards in a dynamic environment.

Qualifications

• 6-10 years of experience in hospitality management or a similar role.
• In-depth knowledge of hospitality industry best practices.
• Fluent in multiple languages is an advantage.

Responsibilities

• Oversee daily operations of the hospitality department.
• Develop and implement customer service policies.
• Handle guest complaints and resolve issues promptly.
• Conduct regular training sessions for staff.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Multitasking

Education

Bachelor's degree in Hospitality Management

Certification in Hotel Administration (CHA)

Tools

Microsoft Office Suite

Hospitality management software

Job description

About the job Hospitality Manager - Work Together

Responsibilities:

• Oversee daily operations of the hospitality department to ensure efficiency and high standards of service.
• Develop and implement customer service policies and procedures to enhance guest satisfaction.
• Manage staff schedules and responsibilities, ensuring all shifts are adequately covered.
• Coordinate with other departments, such as marketing and sales, to enhance guest experiences and promote services.
• Handle guest complaints and resolve issues promptly and effectively.
• Monitor inventory and order supplies as necessary to maintain service standards.
• Ensure compliance with health and safety regulations.
• Conduct regular training sessions and workshops for staff to maintain high levels of service.
• Prepare reports on financial performance and customer feedback to strategize improvements.

Requirements:

• Proven experience in hospitality management or similar role for 6-10 years.
• In-depth knowledge of hospitality industry best practices and service principles.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Problem-solving skills with a proactive approach to addressing issues.
• Strong organizational and time management capabilities.
• Familiarity with industry‑related software applications.

Qualifications:

• Bachelors degree in Hospitality Management, Business Administration, or a related field.
• Certification in Hotel Administration (CHA) or similar credentials is a plus.
• Proficient in Microsoft Office Suite and hospitality management software.
• Fluent in multiple languages is an advantage.