Global Datacenter Operations Coordinator

Reboot Monkey; Pakistan; Remote; PKR 3,624,553 - 4,349,464; Full time

Job summary

A global datacenter services provider in Pakistan is seeking an Operations Coordinator to manage service requests and operations. You will triage requests, dispatch technicians, and maintain the ticketing system. Ideal candidates have over 2 years of experience in a datacenter environment, are fluent in English, and can work in UTC+5 to UTC+8 timezone. This full-time role offers a monthly retainer of €1,000–1,200 and supports your growth in a developing operations team.

Qualifications

• 2+ years of experience in a datacenter, MSP, or NOC environment.
• Hands-on experience with ticket triage and helpdesk operations.
• Fluent written and spoken English.

Responsibilities

• Receive and triage incoming service requests.
• Dispatch field technicians to correct facilities.
• Track SLA windows per ticket.

Skills

Ticket triage

Client communication

Handling escalations

Calm under pressure

Multi-tasking

Tools

Freshdesk

ServiceNow

Jira Service Desk

Zendesk

Job description

A global datacenter services provider in Pakistan is seeking an Operations Coordinator to manage service requests and operations. You will triage requests, dispatch technicians, and maintain the ticketing system. Ideal candidates have over 2 years of experience in a datacenter environment, are fluent in English, and can work in UTC+5 to UTC+8 timezone. This full-time role offers a monthly retainer of €1,000–1,200 and supports your growth in a developing operations team.