Front Desk Officer (Karachi, Pakistan)

CBRE Asia Pacific; Karachi Division; On-site; PKR 446,000 - 725,000; Full time

Job summary

CBRE Asia Pacific is seeking a Front Desk Officer to be the first point of contact for visitors and guests. You will greet people, manage calls, emails, and mail, and support daily office operations.

The role requires strong MS Office skills, a customer-service mindset, and the ability to coordinate with facilities and vendors. Prior experience at a front desk is preferred. This position is on-site in Karachi.

Qualifications

• Ability to interact professionally with visitors and guests.
• Strong communication and organizational skills.
• Ability to handle inquiries and direct calls or messages.

Responsibilities

• Keep front desk tidy and presentable with all necessary material.
• Greet and welcome guests.
• Answer questions and address complaints.
• Answer all incoming calls and redirect them or keep messages.
• Receive letters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels.
• Check, sort & forward emails.
• Manage and follow up on work orders (POC).
• Lunch and fruits vendor management.
• Office daily cleaning and inspection and checklist for all sites.
• Monthly FE inspection and QHSE checklist.
• Manage and track office supplies and inventory.
• Daycare management cleaning and related duties (where applicable).
• Manage daycare facilities complaints and related issues.
• Health zone laundry (where applicable).
• Staff overtime management.
• Inventory of first aid box and related checks.
• Bookings and management of meeting rooms.
• Inventory of spare parts for office.
• MD Room management.
• Crockery management for cafeteria.
• Other duties may be assigned.

Skills

MS Office

Excel

Word

Outlook

Customer service

Office machinery

Intranet/Internet

Education

General Education Degree

Bachelor’s degree in any field

Tools

MS Office Suite

Job description

About the Role

This position will be the first point of contact for visitors, Front Desk officer will welcome guests & greet people who visit the business.

What you’ll do

• Keep front desk tidy and presentable with all necessary material.
• Greet and welcome guests.
• Answer questions and address complaints.
• Answer all incoming calls and redirect them or keep messages.
• Receive letters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels.
• Check, sort & forward emails.
• Work order management work order to be raised to follow ups (POC).
• Lunch and fruits vendor management.
• Office daily cleaning and inspection and checklist for all sites.
• Monthly FE inspection checklist/monthly QHSE checklist.
• Manage and keep track of office supplies and inventory.
• Daycare management cleaning/drycleaning and other duties related to daycare. (where applicable)
• Manage and entertain Female/ disable/ shower room/ executive washroom complains.
• Manage health zone laundry. (where applicable)
• Staff Overtime management.
• Management of inventory of first aid box.
• First aid box management and checklist.
• Bookings and management of meeting room.
• Inventory of spare parts for office.
• MD Room management.
• Crockery management for cafeteria.
• Other duties may be assigned.

Supervisory Responsibilities

• Formal supervisory responsibilities for the soft service team.
• Align office boy to serve refreshments to office employees & guests.
• Co-ordinate's work and assign tasks.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• General Education Degree. Bachelors/Graduation in any field.
• Minimum 2-3-years experience is preferable.

Communication Skills

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Financial Knowledge

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Reasoning Ability

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Other Skills and/ or Abilities

• Familiarity with office machines
• Knowledge of office management and basic bookkeeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Customer service orientation
• Intermediate skills with Outlook, and intranet/internet.