Field Application Specialist

Invenia Group; Dach; On-site; PKR 16,350,000 - 22,891,000; Full time

Job summary

A leading genomics company is seeking a Field Applications Specialist based in DACH to support clients with their genomic analysis platform. The role involves demonstrating product value, providing training, and gathering client feedback. Candidates should be fluent in German and English, with a B.Sc. in a relevant field and experience in customer-facing roles. This position requires travel across Europe up to 50%.

Qualifications

• Fluency in German and English is a must.
• Minimum B.Sc. in biology, genetics, or a related field; advanced degree preferred.
• Proven experience in customer-facing roles within life sciences or healthcare technology sectors.

Responsibilities

• Demonstrate the value of the genomic analysis platform to clients.
• Deliver technical training and support for platform utilization.
• Oversee onboarding for clients' workflows.
• Collect client feedback for product improvements.
• Stay informed on market trends and competitor offerings.
• Travel within Europe (up to 50%) to support clients.
• Collaborate with the sales team to improve customer satisfaction.
• Provide regular reports on client interactions.

Skills

Fluency in German

Fluency in English

Strong communication skills

Presentation skills

Understanding of Next Generation Sequencing (NGS)

Customer-facing experience

Education

Minimum B.Sc. in biology, genetics, or a related field

Tools

Cloud-based platforms

SaaS technologies

Job description

Do you want to work for an innovative company at the forefront of clinical genomics, dedicated to improving patient care through cutting-edge AI-driven solutions?

We have partnered with a fast-growing genomics company, looking for a ‘Field Applications Specialist based in DACH (Germany, Austria, Switzerland) and who will serve as the key technical link between the company’s advanced genomic analysis platform and their clients.

Role responsibilities:

Working closely with the sales team, you will provide expert guidance throughout the customer journey, from initial engagement to ongoing support.

Your main responsibilities will include:

• Demonstrating and articulating the value of our cloud-based genomic analysis platform to prospective clients.
• Delivering in-depth technical training and high-level support to ensure optimal platform utilization.
• Overseeing the onboarding process, ensuring seamless platform integration into clients’ workflows.
• Collecting and relaying client feedback to our product team, contributing to continuous improvements.
• Staying informed about market trends and competitor offerings.
• Travelling within Europe (up to 50%) to support clients and participate in industry events.
• Collaborating with the sales team to enhance customer satisfaction and drive business growth.
• Providing regular reports on client interactions, needs, and opportunities.

What We Are Looking For:

We seek a motivated individual with the following qualifications and skills:

• Fluency in German and English is a must.
• Minimum B.Sc. in biology, genetics, or a related field; advanced degree preferred.
• Solid understanding of Next Generation Sequencing (NGS) and its clinical applications.
• Experience with cloud-based platforms and SaaS technologies in life sciences.
• Strong communication and presentation skills, capable of explaining complex technical concepts to diverse audiences.
• Proven experience in customer-facing roles within life sciences or healthcare technology sectors.

Preferred:

• Experience in bioinformatics or genomic data analysis.
• Familiarity with molecular diagnostics laboratory workflows.
• Knowledge of the healthcare and research landscape, particularly in genomics and personalized medicine.
• Background in in vitro diagnostics (IVD / IVDR).

If you are interested in joining a dynamic and mission-driven company making a meaningful impact on healthcare, apply today to find out more.