FBA Reimbursement Specialist (Customer Operations)

Leverify Group; Islamabad; Remote; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading e-commerce company is seeking a highly organized FBA Reimbursement Specialist to handle client reimbursements, requiring strong communication skills and tech-savviness. The role focuses on guiding new sellers, managing claims, and providing customer support in a remote setting. Ideal candidates should have 1–3 years of relevant experience and a bachelor's degree in a related field.

Benefits

Market-competitive salary

Gym allowance

Internet allowance

Annual Performance Appraisal

Various leaves

Employee development activities

Qualifications

• 1–3+ years of experience in a customer-facing role.
• Exceptional professional communication skills in English, written and verbal.
• Extremely organized and detail-oriented.

Responsibilities

• Guide new Amazon sellers through the onboarding process.
• Act as the primary claim handler for a portfolio of clients.
• Structure and write reimbursement cases based on Amazon's requirements.
• Serve as first contact for client queries about claims.
• Provide client feedback to improve the tool.

Skills

Customer Support

Professional communication skills

Organization

Problem-solving

Tech-savviness

Education

Bachelor’s degree in Business or related field

Job description

Role: FBA Reimbursement Specialist (Customer Operations)

Location: Remote

Job type: Full-time

Who We Are?

Leverify LLC is an e-commerce company that uses Amazon as a selling platform. It is a leading electronics wholesale distributor providing exceptional partnership experiences to resellers and businesses in North America. The company also aims to contribute to the economy of Pakistan by empowering youth and businesses.

What We Value?

Leverify is an employee‑centric organization. Our company’s differential is employee growth and development. We provide meaningful jobs and encourage employees to take responsibility and ownership. The flat structure enables open communication and strong collaboration between team leads, directors, and employees across departments. We foster a friendly, exciting and challenging work environment.

Job Description

We are looking for a highly organized and customer‑obsessed FBA Reimbursement Specialist to join our team. This person will be the primary point of contact for our clients, acting as their partner in the reimbursement process.

Key Responsibilities

• Customer Onboarding: Guide new Amazon sellers through the process of connecting their accounts to our FBA Discrepancy Assistant tool and explain our workflow.
• Case Management & Operations: Act as the primary "claim handler" for a portfolio of clients; use our internal AI tool to review identified discrepancies (goods lost/damaged); proactively interact with clients to gather invoices.
• Claim Preparation: Analyze the discrepancy and the gathered evidence; structure and write clear, concise reimbursement cases based on Amazon’s specific requirements; deliver these pre‑filled cases to the client for review and submission.
• Customer Support & Advocacy: Serve as the first point of contact for all client queries regarding their claims, account status, or the tool; provide timely, professional, friendly support, building strong relationships and trust; translate technical findings into actionable updates for the client.
• Tool Expertise & Feedback: Develop an expert‑level understanding of our FBA Discrepancy Assistant software; work closely with the Senior Lead to escape complex cases and provide client feedback to the product team to improve the tool.

Required Skills

• 1–3+ years of experience in a customer‑facing role (e.g., Customer Support, Client Services, Customer Success, or B2B Account Management).
• Exceptional professional communication skills in English, written and verbal.
• Extremely organized and detail‑oriented; manage multiple cases simultaneously.
• Tech‑savvy and quick learner; comfortable mastering new software tools and navigating digital workflows.
• Proactive, problem‑solving attitude; takes initiative to get needed answers.

Preferred Skills

• Direct experience with the Amazon Seller Central platform.
• Knowledge of the Amazon FBA ecosystem or the reimbursement process.
• Experience in a fast‑paced SaaS or startup environment.

Education

• Bachelor’s degree in Business, Communications, or a related field. Equivalent practical experience will be strongly considered.

Perks and Benefits

• Market‑competitive salary
• Gym allowance
• Internet allowance
• Annual Performance Appraisal
• Leaves (Medical, Casual, Maternity, and Paternity)
• Employee development and engagement activities

Equal Opportunity Employer

Leverify is an equal‑opportunity employer. We welcome and encourage applications from candidates of all backgrounds, irrespective of race, color, religion, gender, and disability. We are committed to creating a diverse and inclusive work environment, and we consider all qualified applicants for employment without discrimination.