Family Engagement Specialist needed in an Education Group in Hyderabad

EducoHire; Hyderabad City Taluka; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

An educational consultancy in Hyderabad is seeking a skilled professional to manage inquiries from prospective families. Candidates must possess a Bachelor’s degree and demonstrate strong communication skills in English and Telugu. The role involves building relationships with families and coordinating enrollment processes. Successful candidates will have at least 2 years of experience in sales or customer service. This opportunity is targeted towards local candidates.

Qualifications

• Minimum 2 years’ experience in sales and/or customer service environment.
• Strong proficiency in English (Written & Spoken).
• Strong proficiency in Telugu (Written & Spoken).
• Local candidates from Hyderabad preferred.

Responsibilities

• Manage enquiries from prospective families effectively.
• Build professional relationships with families.
• Maintain communication strategies for positive customer experience.
• Coordinate inbound and outbound campaigns.

Skills

Knowledge of primary and secondary school environment

Ability to use Microsoft Office

Experience with HubSpot

Social media management

Experience with diverse backgrounds

Analytical and critical thinking

Effective communication skills

Education

Bachelor’s degree from an accredited college or university

Tools

HubSpot

Microsoft Office

Job description

Immediate Joining

Female candidate needed.

Key Responsibilities

• Fields incoming enquiries from prospective families, collect and capture their data into the student management system effectively and accurately.
• Build effective, supportive and professional relationships with families to promote School’s Amazing Learning and support prospective families in identifying their school choice options.
• Ensure all incoming enquiries from prospective families are attended promptly, effectively and professionally according to protocols and best practices.
• Engage positively with prospective families while providing accurate and relevant information and guidance that will convert to appointments and ultimately enrolment in respective school of choice.
• Effectively manage workloads in a fast‑paced environment.
• Work as a team to plan, coordinate and execute inbound and outbound campaigns that promote a high conversion rate.
• Proactively provide feedback to ensure effective communication strategies, positive customer experience, and higher conversion.

Abilities and Skills

• Knowledge and understanding of primary and secondary school environment and admissions process, is an added advantage.
• Ability to understand, apply and use a variety of software applications, including sound knowledge of standard computing tools such as Microsoft Office, online databases, email and web‑based research tools.
• Experience using HubSpot and Engage software, preferred.
• Ability to manage social media is an added advantage.
• Experience in an urban school with students of various racial, ethnic and socioeconomic backgrounds, preferred.
• Ability to work collaboratively and establish rapport with diverse families and school staff.
• Ability to organize and coordinate work independently and set priorities in a full, multifaceted set of responsibilities.
• Ability to exercise good judgment and discretion, particularly in matters relative to sensitive or confidential student records, personnel or organizational matters.
• Ability to engage in self‑evaluation with regard to performance and professional growth.
• Ability to establish and maintain cooperative working relationships with students, staff and others.
• Demonstrated ability to make accurate and consistent interpretations of a broad variety of academic and/or administrative policies and procedures.
• Effective analytical, critical thinking, writing and verbal communication skills.

Required Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum 2 years’ experience in sales and/or customer service environment.
• Strong proficiency in English (Written & Spoken).
• Strong proficiency in Telugu (Written & Spoken).
• Looking for local candidates from Hyderabad.
• Only shortlisted candidates will be contacted. Background verification will be conducted for selected candidate.