Experience Center: Customer Experience & Sales Pro

JAZZ; Gujranwala Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading telecommunications company in Pakistan seeks a Commercial Experience Executive for their Experience Center. The role involves managing customer interactions, improving service quality, and achieving sales objectives through effective management and communication. Candidates should have strong interpersonal skills and experience in customer management systems. This position offers opportunities for personal growth in a dynamic environment.

Qualifications

• Excellent communication and interpersonal skills.
• Stakeholder management and effective communication.
• Good sales and service expertise.
• Hands-on with Microsoft Office and email communications.
• Telecom product knowledge and customer management experience.

Responsibilities

• Welcome and guide walk-ins at the experience center.
• Handle customer queries and improve their experience.
• Maintain product upsell and achieve sales KPIs.
• Take ownership of customer complaints and ensure resolution.

Skills

Excellent communication skills

Stakeholder management

Sales expertise

Customer management systems knowledge

Tools

Microsoft Office

Job description

A leading telecommunications company in Pakistan seeks a Commercial Experience Executive for their Experience Center. The role involves managing customer interactions, improving service quality, and achieving sales objectives through effective management and communication. Candidates should have strong interpersonal skills and experience in customer management systems. This position offers opportunities for personal growth in a dynamic environment.