Executive Coordinator / Virtual Front Desk Officer - US Shift

Mava Technologies Pvt ltd; Islamabad Capital Territory; Remote; PKR 1,400,000 - 2,000,000; Full time

Job summary

A healthcare technology company is seeking a motivated Executive Coordinator/Virtual Front Desk to support its Behavioral Health clinic in the USA. The role involves answering calls, scheduling appointments, coordinating with providers, and managing patient information. Candidates should have a bachelor's degree, excellent communication skills, and experience in customer support. This position requires working in US hours (6pm to 3am PST).

Qualifications

• Excellent communication and interpersonal skills required.
• English communication proficiency (preferably North American accent).
• Knowledge of the US healthcare industry is a plus.
• 2 to 3 years of experience in customer support is a plus.
• Ability to work independently and in a team.

Responsibilities

• Answer inbound calls and schedule appointments for new patients.
• Update and maintain patient records.
• Coordinate with doctors' offices in the USA.
• Gather patient information accurately.
• Identify and respond to patients' needs courteously.

Skills

Communication Skills

Interpersonal Skills

Attention to Detail

Education

Minimum Bachelor in any domain

Job description

Overview

Our office is looking for a highly motivated and enthusiastic Associate to join our team as an Executive coordinator/Virtual Front Desk for our Behavioral Health clinic based in the USA. you will be able to learn and grow in a dynamic and fast-paced environment. If you already have got experience, we will help you take it to the next level. Our team will provide initial training and will help you learn the complete work process.

Mental Health Care - Rawalpindi, Pakistan

Responsibilities

• Answering inbound calls and scheduling appointments for new patients
• Adding/updating new and existing patient records.
• Coordinating with Doctors\' offices in the USA regarding accurate patient information.
• Gathering patient information.
• Identify patients\' needs, and respond in a professional, efficient, and courteous manner.

Qualifications

• Requirements
• Minimum bachelor in any domain with excellent communication and interpersonal skills
• English communication (preferably North American accent).
• Knowledge of the US healthcare industry is a plus.
• 2 to 3 years of hands-on experience in customer support is a plus.
• Ability to work independently and in a team environment.
• Strong attention to detail and accuracy.
• Eagerness to learn and grow in the field.
• Available to work in US working hours (6pm to 3am PST)