English Language Trainer & Assessments Lead

Translation Empire; Rawalpindi Cantonment; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading translation company in Rawalpindi is seeking an experienced Call Quality Agent to conduct English language assessments and monitor call quality. The ideal candidate should have a graduate degree in relevant fields and 4-5 years of English teaching experience, preferably with IELTS/PTE. Strong communication skills in English and familiarity with UK dialect are essential for this role. Benefits include health insurance and career development opportunities.

Benefits

Health Insurance

Annual leaves

Learning and Career Development

Qualifications

• 4-5 years of English teaching experience, preferably with IELTS/PTE or Cambridge English Exams.
• Experience in coaching on accent and grammar is an advantage.

Responsibilities

• Conduct English language assessments.
• Monitor call quality of employees.
• Provide coaching and mentoring to improve English skills.
• Ensure customer service training aligns with UK culture.

Skills

Proficient written and spoken skills in English

Familiar with UK English language dialect

Dedicated to assigned tasks

Quick learner

Team player

Problem-solver

Education

Graduate Degree in English Literature / Applied Linguistics / Educational Linguistics / Psychology

IELTS/PTE/TOEFL certification

Job description

A leading translation company in Rawalpindi is seeking an experienced Call Quality Agent to conduct English language assessments and monitor call quality. The ideal candidate should have a graduate degree in relevant fields and 4-5 years of English teaching experience, preferably with IELTS/PTE. Strong communication skills in English and familiarity with UK dialect are essential for this role. Benefits include health insurance and career development opportunities.