English Language Accessor & Trainer

Translation Empire; Pakistan; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading translation and interpretation company in Pakistan is seeking an experienced Call Quality Agent to monitor and assess English language proficiency among staff. Responsibilities include conducting assessments, quality monitoring, and providing coaching. The ideal candidate will have a graduate degree in English, 4-5 years of teaching experience, and proficiency in UK English. This role offers benefits such as health insurance and career development opportunities.

Benefits

Health Insurance

Annual leaves

Learning and Career Development

Qualifications

• 4–5 years experience in English Teaching, preferably in IELTS/PTE or Cambridge English Exams.
• IELTS/CEFR certification or equivalent is required.
• Experience in coaching on accent and grammar is an advantage.

Responsibilities

• Conduct English language assessments for new and existing employees.
• Monitor call quality of all employees.
• Provide coaching and mentoring on English communication skills.

Skills

Proficient written and spoken skills in English language

Familiar with UK English Language dialect

Dedicated to assigned tasks

Quick learner

Team player

Solution provider

Flexible

Education

Graduate Degree (Master/PhD) in English Literature/Applied Linguistics

Job description

UK's leading translation and interpretation company TRANSLATION EMPIRE is looking for an experienced Call Quality Agent with exceptional communication skills in English, for our office based in DHA1, sector F, Rawalpindi.

Timings: 10 AM – 7 PM | Location: DHA1, sector F, Rawalpindi.

Responsibilities

• A Language Assessor would be primarily responsible for conducting English language assessments [Conducting and Coordinating for New and Existing Employees, including those whom we interview] (In House and 3rd Party External).
• Daily Call Quality Monitoring of all employees [1‑5 calls a day].
• The assessor will work as a team member contributing to quality service delivery.
• Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC.
• Customer Services Training Specific to UK Culture – UK English Language.
• Ongoing Training and Development (CPD) of Customer Services Training and English Language Skills to upskill employee’s standard of English.
• Language Assessors will be responsible for QA of the Transcribed files.
• Assessor will be responsible for developing, maintaining, and managing auto‑scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries.

Qualifications

• Graduate Degree (Master/PhD) in English Literature/Applied Linguistics, Educational Linguistics, Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research.
• Have at least 4–5‑year experience in English Teaching, preferably in IELTS/PTE or Cambridge English Exams.
• Have IELTS/CEFR certification, PTE, Language certificate, Oxford English Test and British Council experience.
• Experience in coaching on accent and grammar is an advantage.
• Relevant National and international experience is a definite plus.

Skills Required

• Proficient written and spoken skills in English language.
• Familiar with UK English Language dialect.
• Dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.
• Flexible and prepared to pursue goals through teamwork.

Benefits

• Health Insurance
• Annual leaves
• Learning and Career Development

Salary: Market comp