Engagement Associate - Karachi

Mohsyn; Karachi Division; Vor Ort; PKR 335.000 - 614.000; Vollzeit

Zusammenfassung

Mohsyn is seeking an Engagement Associate, open to fresh graduates, for on-ground client interaction across Karachi, Lahore and Islamabad. You’ll accompany the KAM on visits, build relationships with families, and help deliver warm, personalised experiences for elderly clients.

You’ll thrive with a bubbly, empathetic personality, strong communication, and a proactive mindset. Travel locally and represent Mohsyn professionally as part of the client journey.

Qualifikationen

• Fresh graduates encouraged; no prior professional experience required.
• Warm, bubbly, social, and approachable personality.
• Energetic, positive, and enjoys interacting with people.
• Comfortable starting conversations across ages and backgrounds.
• High empathy and emotional intelligence.
• Observant and attentive to little details.
• Genuine interest in people and their stories.
• Strong verbal and interpersonal skills.
• Comfortable with elderly clients and listening attentively.
• Proactive, resourceful, and follow-through focused.
• Responsible and dependable in commitments to clients.
• Willing to travel locally for client visits.
• Well-presented and professional when representing Mohsyn.
• Experience using digital tools to maintain client notes and engagement records.

Aufgaben

• Accompany the KAM on client visits and build long-term relationships.
• Interact with clients to ensure they feel comfortable, valued, heard, and remembered.
• Get to know individual clients’ interests, routines, and occasions.
• Support planning and execution of client events and engagement activities.
• Contribute ideas to keep clients engaged and delighted.
• Assist with client onboarding and help families settle in with Mohsyn.
• Conduct regular client follow-ups and feedback collection.
• Observe client interactions for improvement opportunities.
• Record client notes and engagement history accurately.
• Identify small acts of kindness to brighten a client’s day.
• Collaborate with KAM and Operations to translate feedback into action.
• Represent Mohsyn professionally during visits and events.
• Assist in continual assessment of how to improve the client experience.

Kenntnisse

Warm personality

Energetic

Interpersonal skills

Empathy

Emotional intelligence

Observant

People-focused

Verbal communication

Elderly engagement

Proactive

Reliability

On-ground presence

Professional presentation

Digital note-keeping

Event support

Volunteer/people-facing experience

Creative gesture ideas

Ausbildung

Bachelor’s degree in Psychology, Design, Communications, Marketing, Hospitality, Social Sciences, Business

Tools

Digital tools for notes/records

Jobbeschreibung

Level: Associate · Fresh Graduate / Entry Level
Type: Full-time · On-ground
Location: Karachi/Lahore/Islamabad
Reports to: Key Account Manager (KAM)

About the Role

At Mohsyn, great client experience isn’t just about delivering a service. It’s about how people feel while we’re delivering it.

We’re looking for a super bubbly and caring Engagement Associate who can help us make every interaction with Mohsyn feel warm, personal, thoughtful, and genuinely human.

Working closely with the Key Account Manager (KAM), you’ll spend a significant amount of your time interacting directly with our clients and their families — visiting them, getting to know them, supporting engagement activities and events, listening to their experiences, and noticing the little things that can make their experience with Mohsyn even better.

This is not a traditional desk-based customer service role.

You’ll be out meeting people, having conversations, building relationships, helping create memorable experiences, and becoming a familiar and trusted face of Mohsyn for the families we care for.

And because many of our clients are elderly, we’re looking for someone who genuinely enjoys spending time with people - someone who can sit down for a conversation, listen with interest, remember the little details, and naturally make another person feel comfortable, valued, and cared for.

You don’t need years of experience to be great at this role.

We can teach you our processes. What we’re really looking for is the right person.

What You’ll Do

• Accompany the Key Account Manager on client visits and help build genuine, long-term relationships with Mohsyn clients and their families.
• Spend meaningful time interacting and socialising with clients, ensuring they feel comfortable, valued, heard, and remembered.
• Get to know individual clients — their interests, preferences, routines, personalities, important occasions, and the little things that can help us make their Mohsyn experience more personal.
• Support the planning and execution of client events, activities, meet-ups, celebrations, and other engagement initiatives.
• Bring ideas to the table for new and creative ways of keeping clients engaged, connected, and delighted.
• Support the KAM during client onboarding, helping new clients and their families become comfortable with Mohsyn and understand how we can support them.
• Conduct regular client follow-ups and support ongoing engagement activities and action items.
• Collect client feedback and observations following visits, consultations, events, and other interactions.
• Listen beyond what clients explicitly tell us - noticing behaviours, preferences, concerns, or opportunities that may help us serve them better.
• Conduct basic on-ground quality checks during visits and flag service gaps, concerns, or areas for improvement to the KAM.
• Follow up internally on client requests and agreed actions to help ensure commitments made to clients are properly closed.
• Maintain accurate and thoughtful records of client interactions, preferences, feedback, important dates, and engagement history.
• Help identify opportunities for small, spontaneous acts of kindness that can make a client’s day a little better - whether that’s remembering something important to them, celebrating a special occasion, or simply spending a little extra time having a conversation.
• Work closely with the KAM and Operations teams to ensure client feedback is translated into meaningful action wherever possible.
• Represent Mohsyn professionally during client visits, events, and other external interactions.
• Help us continuously answer an important question: What could we do to make this person’s experience with Mohsyn even better?

What We’re Looking For

Must Have

• Fresh graduates are encouraged to apply — no prior professional experience is required.
• A naturally warm, bubbly, social, and approachable personality.
• Someone who is energetic, fun-loving, positive, and genuinely enjoys interacting with people.
• Comfortable starting conversations and building relationships with people across different ages, personalities, and backgrounds.
• A high degree of empathy and emotional intelligence, with the ability to understand how another person may be feeling and respond appropriately.
• Naturally observant — you notice the little things people say, do, like, dislike, or might need.
• A genuine interest in people and their stories, rather than treating client interaction as simply another task to complete.
• Strong verbal communication and interpersonal skills.
• Comfortable interacting and spending time with elderly clients, including those who may simply want someone to listen or have a conversation with.
• Proactive and resourceful. You don’t always wait to be told what to do when you see an opportunity to make someone’s experience better.
• Responsible and dependable, particularly when following through on commitments made to clients.
• Comfortable working on-ground, visiting clients, attending events, and travelling locally when required.
• Well-presented and comfortable representing Mohsyn in clients’ homes and other external environments.
• Comfortable using digital tools to maintain client notes, feedback, follow-ups, and engagement records.

Nice to Have

• Previous internships, volunteering, university society involvement, event management, community work, hospitality, customer service, or other people-facing experience.
• Experience organising events, activities, university societies, community initiatives, or social gatherings.
• An interest in psychology, human behaviour, hospitality, customer experience, community building, or relationship management.
• Experience volunteering or spending time with elderly individuals, families, community organisations, or social causes.
• Someone who naturally enjoys thinking of creative gestures, activities, surprises, or experiences for other people.
• Strong written communication skills and an ability to capture useful observations and feedback after client interactions.

Education

Bachelor’s degree in Psychology, Design, Communications, Marketing, Hospitality, Social Sciences, Business, or another relevant discipline.

Your degree matters, but who you are matters more for this role.

We’re much more interested in your personality, empathy, energy, curiosity, and ability to connect with people than the exact title written on your degree.

Why Join Us

At Mohsyn, we hire the best — and then trust them to do what they do best. No micromanagement, no unnecessary layers. Just ownership, autonomy, and the freedom to make an impact.

Every voice matters here, and in this role, yours will be right at the heart of the client experience journey. You’ll help shape what the Mohsyn experience feels like for our clients every single day — bringing together creativity, warmth, empathy, and a strong sense of ownership to create experiences clients genuinely value and remember.

And perhaps one of the most rewarding parts of this role is that you’ll have countless opportunities to make a very human kind of difference.

Many of the people we care for are elderly. Sometimes what makes their day won’t be something complicated or expensive. It might be remembering a story they told you during your last visit. Sitting down for an extra conversation. Remembering their birthday. Finding an activity they genuinely enjoy. Solving a small problem they weren’t expecting you to solve. Or simply showing up with enough warmth and energy that they’re happy to see you.

Those moments might feel small to you, but they can mean the world to someone else.

And there’s a special kind of fulfilment that comes from going home knowing that, somewhere in the city, someone’s day was a little brighter because you were part of it.

At the same time, you’ll be learning how exceptional client experiences are actually built. You’ll work closely with experienced team members, get exposure to real clients from early on, learn how to manage relationships and understand customer behaviour, and have plenty of room to experiment with new ideas for engagement.

You won’t be sitting on the sidelines. From early on, you’ll get real interactions to own, real relationships to build, real problems to solve, and real room to create. We’ll give you the space to bring your personality and ideas to the role, the support to learn quickly, and the opportunity to grow as fast as your ambition takes you.

We believe exceptional people do exceptional work when they feel trusted, supported, heard, and excited about where they work. That’s the kind of team we’re building at Mohsyn: collaborative, curious, low on ego, big on ownership, and high on impact.