ebay Account Specialist

iGATE Technology; Pakistan; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading e-commerce company in Pakistan is seeking an experienced eBay Account Specialist to manage their eBay store operations. The ideal candidate will be responsible for driving sales, optimizing listings for search visibility, and ensuring excellent customer service. Strong e-commerce expertise and data analysis skills are essential for this role. The company offers a dynamic work environment focused on growth and innovation.

Qualifications

• Minimum 2-3 years of experience managing an eBay account or in a similar e-commerce role.
• Strong understanding of eBay’s platform, policies, and SEO practices.
• Ability to analyze sales data and performance metrics to make data-driven decisions.
• Proficiency in eBay’s Seller Hub and eBay Analytics.
• Knowledge of product photography, listing optimization, and keyword research.
• Experience with eBay’s promoted listings and marketing tools is a plus.

Responsibilities

• Oversee the daily operations of our eBay store and monitor performance metrics.
• Handle customer inquiries, complaints, and returns to ensure high satisfaction.
• Develop strategies to increase sales and grow the customer base.
• Optimize product listings for search visibility and conversion rates.
• Monitor and analyze sales performance and generate performance reports.
• Manage eBay promoted listings and advertising campaigns.

Skills

eBay account management

data analysis

SEO practices

customer service

marketing strategies

Tools

eBay's Seller Hub

eBay Analytics

Job description

Overview

We are seeking a highly motivated and experienced eBay Account Specialist to oversee all aspects of our eBay store operations. The ideal candidate will be responsible for managing our eBay account, driving sales through effective listing strategies, optimizing product listings for search visibility (SEO), and ensuring excellent customer service. This role requires strong e-commerce expertise, data analysis skills, and a creative approach to eBay sales management.

Responsibilities

1. eBay Account Management: Oversee the daily operations of our eBay store. Monitor the eBay account health and performance metrics, ensuring compliance with eBay’s policies and guidelines.
2. Handle customer inquiries, complaints, and returns, ensuring a high level of customer satisfaction.
3. Sales Strategy & Growth: Develop and implement strategies to increase sales, improve visibility, and grow the customer base. Conduct market research to identify trends, competitors, and new opportunities. Create promotions, offers, and sales campaigns to boost engagement and conversions.
4. Listing Optimization & SEO: Optimize product listings for search visibility (eBay SEO), ensuring high ranking in search results for relevant keywords. Write compelling product titles, descriptions, and bullet points to enhance conversion rates. Use eBay analytics tools to track and improve listing performance, and adjust strategies based on data insights.
5. Performance Reporting & Analysis: Monitor and analyze sales performance, identifying trends and areas for improvement. Generate regular performance reports, highlighting key metrics (e.g., conversion rates, traffic, sales growth). Proactively address any issues related to sales performance or customer feedback.
6. Marketing & Advertising: Manage eBay promoted listings and advertising campaigns to increase visibility and sales. Collaborate with the marketing team to integrate eBay promotions with broader marketing initiatives.

Qualifications

• Minimum 2-3 years of experience managing an eBay account or in a similar e-commerce role.
• Strong understanding of eBay’s platform, policies, and SEO practices.
• Ability to analyze sales data and performance metrics to make data-driven decisions.
• Proficiency in eBay’s Seller Hub and eBay Analytics.
• Knowledge of product photography, listing optimization, and keyword research.
• Experience with eBay’s promoted listings and marketing tools is a plus.