E-Commerce Business Operations Executive

PakWheels.com; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading e-commerce platform in Lahore is seeking a Business Operations Executive to manage order processing, vendor coordination, and logistics. The ideal candidate has a degree in Business Administration or a related field and 1-3 years of experience in e-commerce operations. Strong organizational and communication skills are essential for success in this role.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.
• 1-3 years of experience in e‑commerce operations, logistics, or fulfillment.
• Experience in order processing, procurement, and 3PL coordination is preferred.

Responsibilities

• Ensure accurate and timely processing of customer orders.
• Coordinate with vendors for order fulfillment and shipment.
• Monitor order statuses and proactively resolve delays or issues.
• Oversee the procurement of required items from vendors.
• Manage the dispatching process to ensure smooth deliveries.
• Work closely with third-party logistics (3PL) providers for efficient execution.
• Coordinate vendor pickups for inbound inventory.
• Handle disputes related to logistics and product discrepancies.

Skills

Strong organizational skills

Multitasking skills

Proficiency in Google Sheets

Proficiency in MS Excel

Communication skills

Negotiation skills

Problem-solving mindset

Attention to detail

Ability to work in fast-paced environment

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Supply Chain

Bachelor’s degree in Logistics

Tools

Order management systems (OMS)

ERP tools

Job description

Job Description:

The Business Operations Executive will play a key role in ensuring seamless order processing, vendor coordination, and logistics management. The role requires hands‑on involvement in procurement, dispatching, vendor pickups/deliveries, and resolving disputes related to third‑party logistics (3PL) and product issues.

Key Responsibilities

Order Processing & Fulfillment:

• Ensure accurate and timely processing of customer orders.
• Coordinate with vendors for order fulfillment and shipment.
• Monitor order statuses and proactively resolve delays or issues.

Items Procurement & Dispatching:

• Oversee the procurement of required items from vendors.
• Manage the dispatching process to ensure smooth deliveries.
• Work with the warehouse/logistics teams to optimize fulfillment operations.

Vendor Pickups & Deliveries Management:

• Coordinate vendor pickups for inbound inventory.
• Ensure timely deliveries from vendors to customers or distribution hubs.
• Work closely with third‑party logistics (3PL) providers for efficient execution.

Packaging Material Replenishment:

• Maintain optimal stock levels of packaging materials for vendors.
• Coordinate with suppliers to replenish packaging materials as needed.
• Ensure packaging quality meets company standards.

3PL SLA Disputes & Resolution:

• Monitor third‑party logistics (3PL) service level agreements (SLAs).
• Identify and elevate SLA breaches, ensuring quick resolutions.
• Work with 3PL partners to enhance service quality and minimize delays.

3PL & Product Dispute Management:

• Handle disputes related to logistics, product discrepancies, and fulfillment errors.
• Investigate and resolve product‑related issues with vendors.
• Collaborate with internal teams to implement corrective actions.

Job Requirements

Education & Experience:

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.
• 1-3 years of experience in e‑commerce operations, logistics, or fulfillment.
• Experience in order processing, procurement, and 3PL coordination is preferred.

Skills & Competencies:

• Strong organizational and multitasking skills.
• Proficiency in Google sheets, MS Excel, order management systems (OMS), and ERP tools.
• Excellent communication and negotiation skills.
• Problem‑solving mindset with attention to detail.
• Ability to work in a fast‑paced environment and manage multiple priorities.