Digital Media And Customer Support Officer

Baarik Travel & Tours Pvt Ltd; Rawalpindi Cantonment; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A travel and tours company in Rawalpindi is seeking a Digital Media Specialist to manage social media platforms, enhance customer support, and provide voice-over services. Ideal candidates will have a degree in Communication or related fields, with 1–2 years of experience. Strong communication skills in English and Urdu are required. The role includes planning marketing campaigns and handling customer inquiries. Benefits include leave provisions.

Benefits

Leaves

Qualifications

• 1–2 years experience in digital media or customer support.
• Strong ability to manage workload effectively.

Responsibilities

• Manage and monitor digital platforms including Facebook and Instagram.
• Handle customer inquiries related to travel packages.
• Provide professional voice-over for advertisements.

Skills

Strong communication skills

Interpersonal skills

Spoken English

Spoken Urdu

Professional attitude

Multitasking ability

Digital media knowledge

Customer service skills

Education

Bachelor’s or Master’s in Communication, Media Studies, or BBA

Job description

Job Description

1. Manage and monitor all digital platforms including Facebook, Instagram, TikTok, YouTube, and LinkedIn.
2. Plan and execute digital marketing campaigns to generate leads.
3. Prepare and schedule creative content (posts, reels, ads, stories) aligned with company goals.
4. Track analytics, engagement, and campaign performance to improve results.
5. Stay updated with latest digital marketing trends and suggest innovative ideas.
6. Ensure timely response to online inquiries received through digital platforms.

2. Customer Support

1. Handle customer inquiries related to travel packages, bookings, and services.
2. Provide detailed travel plans and share package information with clients.
3. Conduct customer calling for new leads, follow-ups, and closing of sales.
4. Qualify mature leads and maintain proper records of interactions.
5. Coordinate with operations, finance, and other departments to ensure smooth service delivery.
6. Maintain a professional and helpful attitude while dealing with customers.
7. Ensure customer satisfaction through prompt and effective communication.

3. Voice Over & Videos for Social Media Platforms

1. Provide clear, professional, and engaging voice-over for company advertisements and videos.
2. Support in script reading and voice recording for digital campaigns.
3. Ensure the voice tone matches the brand image and message.
4. Contribute ideas for video content and assist in execution.

Job Specification

Requirements

1. Education: Bachelor’s or Master’s in Communication, Media Studies, or BBA.
2. Experience: 1–2 years in digital media/customer support.
3. Skills:
   1. Strong communication and interpersonal skills.
   2. Confident spoken English & Urdu.
   3. Good personality and professional attitude.
   4. Ability to multitask and manage workload effectively.
   5. Strong digital media knowledge and customer service skills.

Job Rewards and Benefits

Leaves