Customer Support Specialist - ISP & Tech Troubleshooting

Logon Broadband Private Limited; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A local internet service provider in Karachi is seeking a Female Customer Support Representative to be the first point of contact for customers. This role involves addressing inquiries, resolving technical issues, and ensuring customer satisfaction. Ideal candidates should have previous customer service experience and strong communication skills. The position offers a salary range of Rs30,000 to Rs35,000 per month along with incentives and leave benefits.

Benefits

Incentive Bonus

Leaves

Qualifications

• Previous customer service experience in ISP or telecommunications is preferred.
• Excellent verbal and written communication skills are essential.
• Experience with basic technical troubleshooting is required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve technical issues related to internet services.
• Collaborate with other departments to resolve customer issues efficiently.

Skills

Strong communication skills

Problem-solving abilities

Attention to detail

Proficiency with computer systems

Education

High school diploma or equivalent

Some college coursework preferred

Job description

A local internet service provider in Karachi is seeking a Female Customer Support Representative to be the first point of contact for customers. This role involves addressing inquiries, resolving technical issues, and ensuring customer satisfaction. Ideal candidates should have previous customer service experience and strong communication skills. The position offers a salary range of Rs30,000 to Rs35,000 per month along with incentives and leave benefits.