Customer Support Representatives

Cognizance; Karachi Division; On-site; PKR 300,000 - 500,000; Full time

Job summary

Cognizance is looking for motivated females to join their customer support team in Karachi, focused on the U.S. healthcare industry. This full-time role offers a chance to thrive in a supportive environment while ensuring excellent communication and service for clients. Perks include a competitive salary, gym membership reimbursement, comprehensive health insurance, and more.

Benefits

Gym membership reimbursement

5-day work week

Comprehensive health insurance

Free pick & drop service

Complimentary meals provided

Annual performance bonuses

Qualifications

• 0–1 year of experience in a customer service or call center role.
• Fresh graduates encouraged to apply.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Manage patient or client concerns with empathy.
• Ensure high service satisfaction in every interaction.

Skills

English communication skills

Problem-solving skills

Positive attitude

Job description

Are You a Motivated Female Looking to Launch or Advance Your Career in Customer Support Within the U.S. Healthcare Industry?

We invite you to join our dynamic team and contribute to a mission-driven organization serving the healthcare needs of the United States.

Position Overview:

This is a full-time, on-site role based in Karachi, ideal for individuals who are passionate about providing top-tier customer support and are committed to excellence in communication and service delivery.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally

• Manage patient or client concerns with empathy and clarity

• Maintain accurate documentation of interactions in the system

• Collaborate with internal teams to resolve issues effectively

• Ensure a high level of service satisfaction in every interaction

Requirements:

• Excellent English communication skills (verbal & written)

• 0–1 year of experience in a customer service or call center role (Fresh graduates encouraged to apply)

• Positive attitude, problem-solving skills, and a desire to grow

Perks & Benefits: Competitive market-based salary

• ️ Gym membership reimbursement

• 5-day work week (Saturday & Sunday off)

• Comprehensive health insurance (Inpatient & Outpatient)

• Free pick & drop service

• Complimentary meals provided on-site

• Annual performance bonuses

Why Join Us?

You’ll be part of a supportive, professional, and inclusive environment where your skills and voice are valued. Join us and play a vital role in delivering care across borders.