Customer Support Representative (CSR)

Logon Broadband Private Limited; Karachi Division; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A local internet service provider in Karachi is seeking a Female Customer Support Representative to be the first point of contact for customers. This role involves addressing inquiries, resolving technical issues, and ensuring customer satisfaction. Ideal candidates should have previous customer service experience and strong communication skills. The position offers a salary range of Rs30,000 to Rs35,000 per month along with incentives and leave benefits.

Benefits

Incentive Bonus

Leaves

Qualifications

• Previous customer service experience in ISP or telecommunications is preferred.
• Excellent verbal and written communication skills are essential.
• Experience with basic technical troubleshooting is required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve technical issues related to internet services.
• Collaborate with other departments to resolve customer issues efficiently.

Skills

Strong communication skills

Problem-solving abilities

Attention to detail

Proficiency with computer systems

Education

High school diploma or equivalent

Some college coursework preferred

Job description

Job Description

Female Customer Support Representative (CSR)

Location: Karachi

Company: Logon Broadband

Job Summary

As a Female Customer Support Representative (CSR), you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide excellent customer support to ensure our customers have the best possible experience with our services. Your role is crucial in maintaining our reputation for outstanding customer care.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to internet connectivity and services.
• Provide ISP service information to customers.
• Document and update customer records accurately in our software.
• Collaborate with other departments to ensure customer issues are resolved efficiently.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Listen client's complain and assign technicians available to troubleshoot timely and professionally.

Qualifications

High school diploma or equivalent; some college coursework preferred.

Previous customer service experience, preferably in the ISP or telecommunications industry.

Strong communication skills, both verbal and written.

Excellent problem-solving abilities and attention to detail.

Proficiency with computer systems and basic technical troubleshooting.

To apply, please submit your resume, cover letter, and any relevant certifications to

by 15th November, 2025.

Salary

Rs30,000.00 - Rs35,000.00 per month

Job Rewards and Benefits

Incentive Bonus, Leaves