Customer Support Reprenstative

Quickshoppers; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading E-commerce company in Karachi is seeking a Customer Support Representative to handle customer inquiries and confirmations. This is a full-time role, focusing on communication and coordination without sales targets. The ideal candidate should have intermediate-level education, good Urdu communication skills, and basic knowledge of MS Excel. Competitive salary of Rs. 18,000/- with potential for performance-based review after three months.

Qualifications

• Minimum education required is Intermediate or equivalent.
• Must have basic knowledge of MS Excel or Google Spreadsheets.
• Good communication skills in Urdu and basic English required.

Responsibilities

• Make outgoing calls to customers for order confirmation.
• Call customers to confirm parcel delivery status.
• Handle customer queries and complaints on incoming calls.
• Update records and order status using MS Excel or Google Sheets.

Skills

Good communication skills in Urdu

Basic English communication skills

Basic knowledge of MS Excel

Education

Intermediate (FA / FSc / ICS / ICom or equivalent)

Job description

Job Type: Full-Time

Salary: Fixed Rs. 18,000/- (Salary Review after 3 Months based on Performance)

Short Summary:

We are looking for a dedicated and responsible Customer Support Representative for our E-commerce business. This is a non-target-based, full-time office job. The main responsibilities include calling customers for order confirmation, verifying parcel deliveries, and handling customer queries on incoming calls.

Female Applicant Note: Kindly note that currently, our office team consists of only male staff. Female candidates who are comfortable working in this environment may apply.

Key Responsibilities

• Make outgoing calls to customers for order confirmation.
• Call customers to confirm parcel delivery status (received or not).
• Handle customer queries and complaints on incoming calls.
• Update records and order status using MS Excel / Google Sheets.
• Coordinate with the warehouse and courier teams for timely delivery updates.
• Maintain polite and professional communication with customers at all times.
• Follow company guidelines and work closely with team members for smooth operations.
• Support during busy days and overtime will be provided if workload increases.

Office Timing

• Monday to Saturday
• 10:00 AM to 7:30 PM
• Overtime provided during high workload days.

Other Details

• Not a target-based job
• Performance-based increment possible after 3 months

you may send your resume at

Requirements & Skills

Requirements:

• Minimum Education: Intermediate (FA / FSc / ics / ICom or equivalent).
• Basic knowledge of MS Excel or Google Spreadsheets is a must.
• Good communication skills in Urdu and basic English.
• Male & Female both can apply.