Customer Support Officer (CSO)

Smart Resources; Islamabad Capital Territory; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A service-oriented company in Islamabad is looking for a customer support representative to handle customer inquiries, resolve complaints, and build relationships. The ideal candidate must be fluent in English and possess strong communication and interpersonal skills. This role focuses on customer satisfaction and requires effective time management and multitasking abilities.

Qualifications

• Fluency in English is required.
• Ability to multi-task and prioritize effectively.
• Excellent communication and interpersonal skills necessary.

Responsibilities

• Discuss all agreements with potential customers.
• Identify and evaluate client demands for satisfaction.
• Resolve customer complaints and maintain records.
• Build sustainable relationships through communication.

Skills

Fluency in English

Time management

Excellent communication skills

Interpersonal skills

Job description

Responsibilities

• Discussing all agreements with potential customers in negotiations
• To achieve client satisfaction, identify and evaluate their demands.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledging and resolving customer complaints.
• Keep records of customer interactions, process customer accounts and file documents.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Requirements & Skills

• Fluency in English
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills and ability to work effectively in a team environment.