Customer support job

Cognizance; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A healthcare support firm is seeking a dedicated Customer Support Representative and Patient Scheduler to assist patients with appointment scheduling and provide excellent customer service. Candidates should possess strong English communication skills and basic computer proficiency. This role is critical in ensuring patients feel supported throughout their healthcare journey. Female candidates are strongly encouraged to apply.

Qualifications

• Strong English communication skills (both verbal and written).
• Basic computer proficiency (MS Office).
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Answer inbound calls, emails, and online requests from patients.
• Schedule, reschedule, and confirm patient appointments.
• Verify and update patient demographic and insurance information.
• Provide information about services, procedures, and appointment policies.

Skills

Strong English communication skills

Basic computer proficiency

Multitasking ability

Job description

Job Description

We are seeking a dedicated and detail-oriented Customer Support Representative and Patient Scheduler (Female candidates are strongly encouraged to apply) to join our healthcare support team. In this role, you will be responsible for assisting patients with appointment scheduling, verifying information, and providing excellent customer service. You will serve as the first point of contact for patients, ensuring they feel supported and guided throughout their healthcare journey.

The ideal candidate will have strong communication skills, patience, and the ability to handle sensitive medical information with confidentiality and professionalism.

Key Responsibilities

• Answer inbound calls, emails, and online requests from patients in a courteous and professional manner.
• Schedule, reschedule, and confirm patient appointments according to healthcare providers’ availability.
• Verify and update patient demographic and insurance information accurately.
• Provide information about services, procedures, and appointment policies.

Requirements

• Strong English communication skills (both verbal and written).
• Basic computer proficiency (MS Office).
• Ability to multitask, prioritize, and manage time effectively.