Customer Success Manager: Proactive Leader & Growth Coach

CureMD; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A healthcare technology company in Lahore is seeking a Manager for Customer Success to elevate team performance and enhance customer partnerships. The role involves mentoring, leading strategic initiatives, and improving customer experiences while operating in a dynamic environment. The ideal candidate possesses over 6 years of experience in customer success and strong leadership skills. Competitive compensation and numerous benefits are offered.

Benefits

Competitive salary and bi-annual bonus

Company-sponsored vehicle financing

Comprehensive health coverage

In-house clinic

Company-sponsored trainings

Qualifications

• 6+ years of experience in customer success with at least 2 years in a leadership role.
• Strong skills in customer success methodologies, performance metrics, and team coaching.

Responsibilities

• Re-establish role clarity and RACI within 30 days.
• Conduct weekly one-on-one meetings and publish individual performance development plans (PDPs).
• Launch knowledge-sharing sessions with technical staff.
• Publicly recognize team wins and reduce negative escalations by 40% within 6 months.

Skills

Customer success methodologies

Performance metrics

Team coaching

Excellent communication

Negotiation

Stakeholder management

Education

Bachelor’s degree

Job description

A healthcare technology company in Lahore is seeking a Manager for Customer Success to elevate team performance and enhance customer partnerships. The role involves mentoring, leading strategic initiatives, and improving customer experiences while operating in a dynamic environment. The ideal candidate possesses over 6 years of experience in customer success and strong leadership skills. Competitive compensation and numerous benefits are offered.