Customer Success Manager

Qureos; Karachi Division; Remote; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading hiring platform is seeking a Customer Success Manager in Karachi, Pakistan. You will manage customer relationships post-sale, ensuring client success and platform adoption. Ideal candidates have 4-7 years in Customer Success or Account Management within B2B SaaS or HR Tech. Join a dynamic team and drive impactful hiring solutions.

Benefits

Competitive compensation

Equity options

Opportunity to work remotely

Qualifications

• 4–7 years in Customer Success or Account Management in B2B SaaS or HR Tech.
• Ability to manage executive relationships and consult strategically.
• Comfortable using qualitative and quantitative data for recommendations.

Responsibilities

• Manage the entire customer lifecycle: onboarding, adoption, renewal, and expansion.
• Ensure customers achieve hiring and efficiency goals with the platform.
• Guide customers on job roles and hiring strategies.

Skills

Customer Success

Account Management

Analytical mindset

Excellent communication skills

CRM experience

Tools

HubSpot

Zoho

Job description

About Qureos

Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by matching candidates to roles based on skills, potential, and outcomes not guesswork.

We are rapidly scaling across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos.

Role Overview

As a Customer Success Manager, you will manage the entire post-sale customer lifecycle onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.

You will manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring they meet their business objectives and renew successfully.

Key Responsibilities

• Own the customer lifecycle: Lead onboarding, adoption, renewals, and expansion across 30+ accounts.
• Drive measurable outcomes: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.
• Act as a strategic consultant: Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies.
• Champion customer advocacy: Represent customer needs internally to influence product, marketing, and sales decisions.
• Retention & growth: Maintain high renewal rates, increase platform adoption, and identify upsell opportunities.
• Cross-functional collaboration: Work closely with Sales, Product, and Marketing to deliver a seamless customer experience.
• Track success metrics: Report on retention, adoption, satisfaction, and revenue expansion.

What We’re Looking For

• Experience: 4–7 years in Customer Success or Account Management (B2B SaaS, HR Tech, ATS, or AI solutions preferred).
• Customer‑centric: Ability to understand client goals, manage executive relationships, and consult strategically.
• Analytical mindset: Comfortable using data (qualitative + quantitative) to drive recommendations.
• Communication: Excellent written and verbal English (Arabic is a plus).
• Tools: Experience with CRM and customer success platforms (HubSpot, Zoho, or similar).
• Mindset: Ownership, speed, clarity, and a builder mentality - thrives in a high-growth startup environment.

Why Qureos?

• Be part of a fast‑scaling startup transforming how hiring is done.
• Work with a diverse, remote‑first team across MENA and the US.
• Competitive compensation + equity – your success grows with Qureos.
• Opportunity to shape customer success practices and drive global impact.