Customer Success Executive

Vyro; Islamabad; On-site; PKR 5,652,000 - 8,480,000; Full time

Job summary

A customer support company in Islamabad is seeking a Customer Support professional to engage proactively with customers and analyze feedback. The role involves effective communication, problem-solving, and teamwork. Candidates should have a Bachelor's degree in a relevant field and experience with tools like Photoshop and Canva. Fresh graduates are welcome to apply, and the role offers various shift schedules.

Qualifications

• At least 1 year of experience in this or relevant position.
• Strong written and verbal communication skills.
• Excellent problem-solving skills and the ability to think on your feet.

Responsibilities

• Proactively engage with customers to identify their needs and expectations.
• Respond to inquiries through various communication channels.
• Gather and analyze customer feedback for product improvement.

Skills

Effective communication

Problem-solving

Customer-centric mindset

Organizational skills

Education

Bachelor's degree in Computer Science or relevant fields

Tools

Photoshop

Canva

Job description

About the Role:

Vyro is seeking an Customer Support professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.

What You'll Do:

• Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences.
• Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries.
• Product Feedback Analysis: Gather, analyze, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team.
• Report Preparation: Prepare regular reports summarizing customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes.
• Proactive Problem Solving: Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction.
• Customer Education: Educate customers on product features, benefits, and best practices, ensuring they maximize their product experience.
• Quality Assurance: Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times.
• Team Collaboration: Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services.
• Continuous Learning: Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers.

What We're Looking For

• Atleast 1yrof experience in this or relevent position
• Hands-on experience with tools like Photoshop, Canva, is a key requirement.
• Bachelor's degree in Computer Science or relevant fields.
• Strong written and verbal communication skills.
• Customer-centric mindset with a genuine desire to help customers.
• Excellent problem-solving skills and the ability to think on your feet.
• Proficiency in using various communication tools and software.
• Strong organisational and time-management skills.

Shift Schedule

• 6:00 AM – 3:00 PM (PKT)
• 2:00 PM – 11:00 PM (PKT)
• 10:00 PM – 7:00 AM (PKT)