Customer Services Executive

Interwood Mobel (Pvt) Ltd.; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading furniture company in Lahore seeks a detail-oriented Customer Service Executive. Responsibilities include handling customer complaints and ensuring timely resolutions. The successful candidate will have a bachelor's degree in Business Administration and proven experience in customer service. Benefits include medical insurance, provident fund, and paid leaves.

Benefits

Medical Insurance

Provident Fund

EOBI

Paid Leaves

Qualifications

• Proven experience in complaint handling or customer service roles.
• Ability to work under pressure and manage multiple priorities.
• Customer-focused mindset is essential.

Responsibilities

• Acknowledge and manage customer complaints with resolution timelines.
• Communicate updates to customers throughout the complaint process.
• Collaborate with internal departments to resolve complaints effectively.

Skills

Communication skills

Follow-up abilities

Documentation skills

Problem-solving abilities

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

Complaint management systems

Job description

Overview

We are looking for a detail-oriented and proactive Customer Service Executive to join our team. The ideal candidate will be responsible for handling customer complaints, ensuring timely resolution, and maintaining strong communication with both customers and internal teams. This role requires excellent coordination skills, attention to detail, and a customer-first mindset.

Responsibilities

• Acknowledge, document, and manage customer complaints, ensuring resolution within defined timelines.
• Communicate effectively with customers by providing regular updates throughout the complaint process.
• Conduct daily follow-ups with relevant departments (complaints team, call center, and other stakeholders) to track progress on open complaints.
• Escalate complex or unresolved issues to the complaint in-charge for further action.
• Share consolidated daily complaint updates with management and review service call reports to identify improvement areas.
• Generate and maintain accurate records of service calls and relevant documentation.
• Ensure timely updates and closure of service calls while assisting with any additional tasks assigned by management.
• Collaborate with internal departments to resolve complaints effectively and contribute to enhancing customer satisfaction.

Qualifications

• Bachelor\'s degree in Business Administration, Customer Service, or a related field.
• Proven experience in complaint handling, customer service, or coordination roles.
• Strong communication, follow-up, and documentation skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in MS Office and familiarity with complaint management systems.
• Customer-focused mindset with problem-solving abilities.

Benefits

• Medical Insurance
• Provident Fund
• EOBI
• Paid Leaves