Customer Service / Virtual Assistant

VirtueStaff; Islamabad; Remote; PKR 350,000 - 1,400,000; Full time

Job summary

A client-focused company is seeking a proactive Customer Service / Virtual Assistant to join their team. This role involves delivering exceptional customer support, performing administrative tasks, and assisting with social media management. Ideal candidates should have proven experience in customer service, excellent communication skills, and the ability to thrive in a remote work environment.

Benefits

Work From Home

Performance Bonus

Qualifications

• Proven experience in customer service, virtual assistance, or a similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and a customer-first attitude.
• Ability to multitask and manage time efficiently in a remote setting.
• Familiarity with CRM systems and various digital communication tools.
• Highly organized and detail-oriented.
• Ability to work independently as well as part of a team.
• Experience with social media platforms and digital marketing is a plus.

Responsibilities

• Deliver outstanding customer service by responding to inquiries via phone, email, and chat.
• Assist customers with their account-related questions and order processing.
• Perform administrative tasks such as data entry and appointment scheduling.
• Document and track customer interactions.
• Collaborate with team members to enhance client experience.
• Help with social media management and content updates.
• Provide feedback on customer service strategies.

Skills

Customer service experience

Communication skills

Problem-solving skills

Multitasking

CRM systems familiarity

Social media management

Job description

VirtueStaff is seeking a proactive and detail-oriented Customer Service / Virtual Assistant to join our dedicated team. In this role, you will be providing exceptional customer support while also assisting with various administrative tasks. If you are passionate about helping others and thrive in a remote work environment, we want you on our team!

Responsibilities

• Deliver outstanding customer service by responding to inquiries via phone, email, and chat
• Assist customers with their account-related questions, issues, and order processing
• Perform administrative tasks such as data entry, appointment scheduling, and maintaining accurate records
• Document and track customer interactions and upscale unresolved issues as necessary
• Collaborate with team members to refine customer service processes and enhance overall client experience
• Help with social media management and content updates when required
• Provide feedback on customer service strategies and suggest improvements

Requirements

• Proven experience in customer service, virtual assistance, or a similar role
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and a customer-first attitude
• Ability to multitask and manage time efficiently in a remote setting
• Familiarity with CRM systems and various digital communication tools
• Highly organized and detail-oriented
• Ability to work independently as well as part of a team
• Experience with social media platforms and digital marketing is a plus

Benefits

• Work From Home
• Performance Bonus