Customer Service Specialist - US

Abacus Outsourcing; Lahore; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A customer service firm in Lahore is seeking a full-time representative. You will interact with customers, resolve inquiries, and contribute to a positive experience. Ideal candidates should have A Levels or equivalent and possess negotiation skills. Offered salary is up to 70,000 PKR with benefits like health insurance and bonuses.

Benefits

Health Insurance

Incentive Bonus

Leaves

Communication Skills Development

Qualifications

• Ability to communicate with customers effectively.
• Flexibility to work night shifts and adapt to US/UK timings.

Responsibilities

• Interact with customers to provide information and resolve inquiries.
• Collaborate with customers to enhance service quality.
• Ensure timely resolution of customer issues.

Skills

Negotiation Skills

Ability to communicate technical information simply

American or neutral accent

Education

A Levels/Intermediate or above

Job description

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services

Collaborate and build relationships with customers to strengthen service competitiveness

Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner

Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

What We Seek in You:

The ability to communicate technical information in a simple manner

Job Requirements:

• A Levels/Intermediate or above
• American or neutral accent

Salary & Benefits:

• Up to 70,000/-

Working Timings:

US/UK timings (5 Days a week)

Job Type:

Full-time

Requirements & Skills

• Flexible for Night Shift
• Negotiation Skills

Benefits

• Communication
• Health Insurance
• Incentive Bonus
• Leaves