Customer Service Representatives

MCS Digitizing; Karachi Division; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A dynamic business in customer care is seeking dedicated individuals for their Customer Care team in Karachi. Candidates should have experience in handling customer complaints and a commitment to providing exceptional service. The role includes managing inbound and outbound calls, resolving issues, and working as part of a collaborative team. Strong communication skills are essential for ensuring customer satisfaction.

Qualifications

• Previous experience in customer care with a focus on managing complaints.
• Proven ability to work independently and collaboratively.
• Strong communication skills and a passion for customer satisfaction.

Responsibilities

• Manage inbound and outbound customer calls.
• Resolve customer complaints effectively.
• Assist in lead generation where required.

Skills

Customer complaint management

Exceptional client service

Communication skills

Time management

Job description

We're on the lookout for dedicated individuals to join our dynamic Customer Care team! If you have previous experience in handling customer complaints and thrive in providing exceptional service, we want YOU!

Requirements & Skills

• Previous experience in customer care, specifically in managing and resolving customer complaints.
• Unwavering commitment to providing exceptional client service.
• Ability to work independently and as part of a collaborative team.
• Handle many inbound and outbound calls to customers and clients.
• Ability to multi-task, prioritize, and manage time effectively.
• Experience in lead generation or customer service roles is preferred.
• Effective communication skills and a passion for ensuring customer satisfaction.

Business Supplies and Equipment - Karachi, Pakistan