Customer Service Representative - IT Outreach Specialist

M365Connect; Remote; PKR 350,000 - 1,400,000; Full time

Job summary

A fast-growing European startup is seeking a motivated Customer Service Representative to join their remote outreach team. This role involves conducting outreach to engage top-tier IT companies and Microsoft freelancers, demonstrating strong English communication skills, and utilizing a tech-savvy approach. Candidates should have proven customer service experience, be resilient in facing challenges, and possess excellent interpersonal skills. Join a supportive environment that values growth and resilience in the face of challenges.

Benefits

Competitive salary and benefits package

Support for professional growth

Opportunities with major IT companies

Positive work culture

Qualifications

• Proven experience in customer service, preferably in outreach.
• Exceptional command of the English language.
• Ability to maintain motivation under pressure.

Responsibilities

• Conduct cold calls to potential IT clients and freelancers.
• Engage prospects despite challenges.
• Manage communications across multiple channels.

Skills

Customer service experience

Excellent English communication

Resilience under pressure

Tech-savvy

Interpersonal skills

Job description

Location: Remote | Job Type: Full-time

About Us

We are a fast-growing European startup specializing in Microsoft solutions. Our team is passionate about innovation, collaboration, and building a strong brand presence across digital platforms. We’re looking for motivated individuals eager to learn and grow with us!

The Role

We are seeking a motivated and tech-savvy Customer Service Representative to join our outreach team. This role is crucial in maintaining and expanding our client base by engaging with top-tier IT companies and skilled Microsoft freelancers across Europe. Your mission will be to initiate contact, foster relationships, and articulate our unique value proposition to both potential clients and candidates.

Key Responsibilities

• Conduct cold calls and outreach efforts to potential IT clients and freelancers, explaining our services and the value we bring.
• Maintain a high level of professionalism and resilience, continuing to engage prospects despite challenges or initial rejections.
• Utilize excellent English communication skills to clearly convey messages and foster relationships.
• Manage communications across multiple channels, ensuring all interactions align with our brand and service standards.
• Collaborate with recruitment and marketing teams to align strategies and enhance outreach effectiveness.
• Demonstrate a high awareness level of industry trends to effectively engage with tech-savvy clients and candidates.

Requirements

• Proven experience in customer service, particularly in making cold calls and conducting client outreach.
• Exceptional command of the English language, both written and spoken.
• Strong ability to handle pressure and maintain motivation, even when faced with challenges or no response.
• Tech-savvy, with a keen understanding of IT and recruitment industries, especially in the context of Microsoft technologies.
• Excellent interpersonal skills, with a talent for building relationships and influencing decision-makers.

What We Offer

• A competitive salary and benefits package.
• A supportive environment that fosters professional growth and development.
• The opportunity to work with major IT companies and talented freelancers across Europe.
• A culture that values persistence, resilience, and a positive attitude in the face of challenges.

How to Apply

Interested candidates should submit their resume along with a cover letter detailing their experience in customer service and outreach, particularly within the IT or recruitment sector. Please send your application to by clicking the apply button