Customer Service Representative - English Speaking

Any Store To Your Door; Sialkot; On-site; PKR 350,000 - 1,400,000; Full time

Job summary

A leading logistics and supply chain company is seeking an English Speaking Customer Service Representative. The ideal candidate will have 5 years of experience and excellent communication skills. Responsibilities include handling inquiries, providing product information, and collaborating with teams to ensure delivery processes are smooth. This position is based in Sialkot, Pakistan, and requires availability for 6 days a week during specified hours.

Qualifications

• 5 years of experience in customer service support for logistics and supply chain industry.
• Proficiency in customer service software and Microsoft Office Suite.
• Ability to handle inquiries via phone, email, and chat.

Responsibilities

• Handle customer inquiries and resolve issues via phone, email, and chat.
• Provide accurate product information and order updates to customers.
• Collaborate with logistics and operations teams for smooth delivery processes.
• Maintain records of customer interactions and feedback.
• Assist in streamlining customer service procedures.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving abilities

Customer-focused approach

Proficiency in customer service software

Microsoft Office Suite

Ability to multitask in a fast-paced environment

Experience in logistics or supply chain industry

Education

Bachelor's degree in Business Administration, Communications, or a related field

Job description

Bachelor's degree in Business Administration, Communications, or a related field is preferred.

Job Description

Description:
We are a leading logistics and supply chain company based in Preston, UK. We are seeking an English Speaking Customer Service Representative with 5 years of experience to support our mission of revolutionizing last-mile delivery and enhancing customer experiences.

Responsibilities:

• Handle customer inquiries and resolve issues via phone, email, and chat in a timely manner.
• Provide accurate product information and order updates to customers.
• Collaborate with logistics and operations teams to ensure smooth delivery processes.
• Maintain detailed records of customer interactions and feedback.
• Assist in streamlining customer service procedures for efficiency.

Requirements & Skills

Required Skills:

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and customer-focused approach.
• Proficiency in customer service software and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Previous experience in the logistics or supply chain industry preferred.

Working hours: 6 days a week, 9-hour shifts between 11 am - 2 am (PK TIME).