Customer Service Officer - Supply Chain

Cargo Trackers; Faisalabad; On-site; PKR 1,400,000 - 2,000,000; Full time

Job summary

A leading logistics services provider in Faisalabad seeks a skilled Customer Service Officer to enhance customer relations and streamline operations. The role requires 4 years of experience in customer service, strong communication skills, and proficiency in CRM software. Candidates should be able to work effectively in a fast-paced environment. Benefits include accommodation.

Benefits

Accommodation

Qualifications

• 4 years of experience in customer service.
• Ability to enhance customer relations and streamline operations.
• Experience in logistics or cargo management is a plus.

Responsibilities

• Provide exceptional customer service to clients and stakeholders.
• Address inquiries and resolve issues related to cargo management and logistics.
• Maintain accurate records of client interactions and transactions.
• Collaborate with internal teams to enhance service delivery.
• Conduct follow-ups to ensure timely resolution of customer concerns.

Skills

Strong verbal and written communication skills

Excellent problem-solving abilities

Attention to detail

Proficiency in customer relationship management software

Ability to work independently and in a team

Familiarity with logistics and cargo management processes

Job description

Job Description

CARGO TRACKERS, a leading name in facilities services focused on logistics and cargo management, is seeking a skilled Customer Service Officer with 4 years of experience. Join our dedicated team in Faisalabad to help us enhance our customer relations while ensuring streamlined operations.

Responsibilities

• Provide exceptional customer service to clients and stakeholders.
• Address inquiries and resolve issues related to cargo management and logistics.
• Maintain accurate records of client interactions and transactions.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Conduct follow-ups and ensure timely resolution of customer concerns.

Job Specification

• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in customer relationship management software.
• Ability to work in a fast-paced environment independently and as part of a team.
• Familiarity with logistics and cargo management processes is a plus.

Job Rewards and Benefits

Accomodation